I have a custom record with a state field. When the field switches to "on hold", it triggers a flow with a timer. If the state switches to something other than "on hold", I want to cancel the flow before the timer ends. I created a business rule to ...
Hi Can anyone help on email layout script to add client image and notification body under it and border around it. if any possibility, please entire script which helps a lotAny inputs really helps Thanks,Anusha
Hello,I have a Platform Analytics dashboard, and I’ve been asked to create a report showing the monthly trend of cases by status. Specifically, I need to display:The number of cases that were in "New" status each month (e.g., how many were in "New" s...
The survey should be composed of a grid of single click Radio Buttons. If any single attribute isscored 2 or below, the Comment’s section will be made mandatory and the “Yes, please. I haveadditional details I’d like to share” box is checked. Otherwi...
How to configure virtual agent?example :how to raise a catalog then it should give the link of Request something
I can't tell if you can link a project to a service offering or not so that is shows up in the Build tab. The documentation suggests that it can be done for both services and service offerings, yet the service offering field appears to be locked dow...
Hello, Our Stakeholder have a requirement to do a mouseover a show a column that resides on a custom table, to show a description. I was looking into the attributes that are available but I do not know if we can achieve this or if if it is within the...
Hi All, I have a requirement to have a yes/no questions non mandatory and if user selects all the questions answer as no then it should throw an error and user should not be able to submit the survey and the survey comes up in the service portal. Is ...
Hello Guys, I wanted to know the difference between NLU based and LLM Based Virtual agent ? I could see in the yokohama relase boths are available ? Both work independently or they working togheter ? Please guice me on it . Regards,Jay
Hello Team, Could you please help me to understand which exact REST API is getting used by ServiceNow Service graph connector for MDE ? As per me there are multiple End points available from MDE side. Hence i would like to understand which one is uti...
I can see Active Column but unable to edit it to False in Reports why?
When I try to submit a catalog item that was built for snc_external, I am able to go over and populate all variables except for the attachment ones. When trying to upload the file , the file name never shows up in the variable as usually it will doOn...
Hey, our SMTP Exchange Server is on-premise and only available via MID Server. Is there a way to tell my email account that the connection should be via MID? At the moment when I test the connection I get the following error message: Email sender con...
We have configured a custom Virtual Agent chatbot in ServiceNow, and we are working on it through Microsoft Teams. However, even when launching the bot from what we believe is a separate Teams setup, the incidents are always being created in the QA i...
Hi Everyone,I have one requirement on Catalog item form.Having two varaibles Client and RoleClient and Roles both varaibles are List collector type If i select 'A' in Role then Client variable list showing X , Y, ZIf i Select 'B' in Role then in C...