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unable to open subflow context

when I am trying to open the subflow context from main flow, getting below error in subflow context page. Exception while executing request: Cannot invoke "com.snc.process_flow.v2.model.structure.FlowElement.getType()" because the return value of "co...

BalamuruganR2_0-1738600787954.png

Resolved! Filter Virtual Agent Topics Using Variables Values

Hello,I have a challenge where I need to gather information about the client's preference—let's say option A, B, or C.Depending on their choice, a different set of topics should be available: if they choose A, one set of topics; if B, another; and th...

VA Transcript timestamp question

Hiiiiii  So currently the transcript that is created for a user/VA or user/LA interaction shows the current timestamp format, HH:MM. Is there a way to change this to also include seconds, HH:MM:SS? Ex:[12:35:12] user: blah blah blah...

AdrianS by Tera Contributor
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Resolved! Unable to create service offering CI record.

when trying to insert service offering ci record from flow, getting this error. Parent field is Technical service CI which has status - Requirements. -- "Background message, type:error, message: The parent service is not in Operational state, this of...

Virtual agent NLU Model

I’ve created an NLU model with an intent for password-related issues, using utterances like:"Need to change my password for Microsoft Teams""Forgot my password for Facebook""Help me reset the password for Salesforce""How can I reset my password for S...