when user is able to submit an incident from Virtual Agent after suggested knowledge articles is not

[Jayashri Sonawa]

Hi, 

I have a requirement like When users are suggested are knowledge articles on Virtual agent and they don't find it useful, they should be able to submit an incident.

please need suggestions.

Thanks

[Mark Roethof]

Hi there,

Have you already setup anything for the knowledge articles themselves? Can you share that?

[Jayashri Sonawa]

No, I didn't setup anything yet..I have no idea about it.