I need to display the knowledge base article details under the approval section. i understand that the KB Article table is not extended from the task table, which means the standard record viewer may not support displaying its details directly. Howev...
A notification is configured with the following criteria. Items in quotes represent a field or data from the related table.Trigger: A BIA is in the "Pending approval" state for 30, 60, or 90 days.Recipient: Users assigned approval tasks for the BIASu...
closed record getting update when user reply to old email, as the watermark. Is there way to stop this from happening, make it to create new interaction, when the case is inactive or closed? I saw there is a job called Email Reader that ran to proce...
Hello, good afternoon,I wanted to ask how to generate incidents in ServiceNow through an incoming email. I've been checking some pages but can't find the option in my company's ServiceNow. Could it be that it's a paid option in ServiceNow? Or could I...
i am trying to update the record when the user click on the button on the email.1) i am trying it by calling the a JavaScript function on on click on the button but the email script is not support JavaScript.2) i am also trying to call the ui action ...
Problem example - today is 6/18/25 (midway through the month)...I'm creating a control report (because the trend line is important) that shows count of incidents by month looking back 36 months, however I don't want to include partial month data (6/1...
Hi,I have a task to design ATF in my PDI to validate the incident life cycle.can any help me with the steps to create ATF for validation of incident life cycle.
Unable to move change task from one change to another via change task related list. Can someone help. Thanks
Hi everyone,I'm working on a Multi-Row Variable Set (MRVS) in a catalog item and need help with calculating a Total field based on the values entered in multiple fee fields. Use CaseI have the following fields in my MRVS:transportation_feeaccomodatio...
Hello, My project workspace is very slow and even my colleagues feel the same.I have checked the internet it's good.can anyone help me. TIA
HI Community, I have a requirement, we have a variable which is single line text and Validation Regex is number so only numbers can be entered now based on some condition it needs to accept both text and number and for some condition that variable ne...
Hi, I have a requirement to create RITM when details are received from SAP and send the details back to SAP once the request is created and when the roles are provided in SAP, request should be updated with details. Need to implement the integration ...
We currently disabled user input for certain questions in Virtual Agent bot but is there a way to have the user input disabled in the Teams integration?
I am using the below scriptvar scGr = new GlideRecord('sc_task'); scGr.initialize(); scGr.request_item = current.sys_id; scGr.short_description = 'Task for Email All data collection.'...
Hi All, Thanks in advance.I am currently work on the Virtual Agent flows. In my flows I am using Bot Response Cards in order to show the tickets[incident, Case or HR Case] information. If the number on the card is clicked then its Currently getting n...