Hello,I am encountering an issue with SLAs: I have approximately 60,000 duplicate SLAs on incidents and changes between October and November.All SLA definitions appear to be correctly configured, as well as the pause and stop conditions.For now, I ne...
Can the "First Reported By" field be automatically populated with the incident number when a problem is created using the "Create a Problem" option from the incident form?
when any user enter worknotes and click on POST button, show popup alert message with YES/NO confirmation.
I've had a request to create a Risk Assessment for change requests.They would like this to be a TAB on the ticket instead of the OOB Assessment pop-up. I haven't seen much about this, except this post, where they outline creating the tab and assessme...
There are two attributes(fields) in Azure AD. I am trying to concatenate both the fields and map it with 'user_name' field in the Servicenow. There are no error messages (maybe I am couldn't find it) but value is not flowing to the Servicenow User r...
Hi I have observed one thing in my catalog forms which were build from workflows (Not for flow designers) Approval status on RITM is still in Requested even though all the approvals approved the request and I tried in my PDI as well same issue exist...
Hi,I clicked pencil icon form Navigator menu and edited Module Filter from 'caller_id=@@' to 'assignment_group is @@', but it isn't working. (Old one is still default filter) I've checked other modules at same table, but there's no other filter using...
Hi everyone,we want to create a report about the instance database usage.Is there any way to create one like below.Thank you very much.
Hola buen dÃa, Tengo un problema para crear una condición Tengo los siguientes campos tipo Reference hacia la tabla de usuarios: Var DVar SVar TipoVar RVar L Tengo que hacer varios filtros según condiciones:1. Que al seleccionar a un usuario en Va...
I have created RP in "sc_cat_item_producer" table with some variables in CSM module.In variables there are two variables (department and tower).I have a list of approval matrix for which I have created custom table(u_tower_matrix) with 3 fields (depa...
how to check flow if task and ritm number we have, So how to check from which flow they are triggering.
When I use a user without a role to enter a Request Item, it defaults to the Self Service view and is not controlled by the URL. Even if I write a view rule to force modification of the view, it still doesn't work. Do you know where to define the beh...
I want to translate view's name from English to Japanese. I have tried the following step, but it does not work.System Localization > Translated Name / FieldsElement : titleTable : sys_ui_viewValue : (english word)Label (translate) : (japanese word)L...
Hi AllITIL Dashboard is saying task is assigned and open however when I try to navigate to it. it says record not found. help me out of the same . Thank you Ivran
In this Image, As you can see There is a Default Message "Do you want to approve the following: <article_number> - <short_description>".I want to customize this message, like when we receive an approval request mail. Article Number: <article_number...
