How to disable the chatbot bubble from Virtual Agent
Hi Team, I would like to check if we can disable servicenow chatbot bubble .Is there a place in Virtual Agent Servicenow where we can do this?Could you give me some steps on this. -Thanks,D
Forum Posts
Capstone Project - Strawberry Workflow
I've just completed the Capstone Project; but my workflow execution looks slightly off.For some reason the "Else if requested item rejected" flowlogic is showing "not run"; but the example shows it should show "Evaluated-False". I've completed all t...
View External URLs through Iframes added to the dashboard
The external URLs added to the Iframe widget fails to authenticate user.Errors are related to CORS and samesite cookie set to Lax and Strict.Please provide a solution.
Virtual agent- AI Search is not giving Knowledge Articles
I'm trying to use AI Search topic block in a topic and I'm using the service portal default application(which uses Service Portal Defaul Search Profile and AI Search Engine) but in the results it's not giving the KB articles it's giving Genius Resul...
Resolved! Ask For Approval Closing RITM
Good afternoon, how are you?In a flow, I’m using the "Ask for Approval" action and passing the RITM. It goes into approval, but the very next second it closes, and the approval status changes to "No Longer Required."Could someone please help me under...
unable to open subflow context
when I am trying to open the subflow context from main flow, getting below error in subflow context page. Exception while executing request: Cannot invoke "com.snc.process_flow.v2.model.structure.FlowElement.getType()" because the return value of "co...
Resolved! Knowledge Susbcribers is not present in related List
Hello Team,I am not able to find the Knowledge Suscriber in Slush Bucket.But in another Instance I am able to find the Knowledge Susbcriber.Even the Record is generating in the "sn_actsub_subobject_stream"Best Regards
Resolved! Filter Virtual Agent Topics Using Variables Values
Hello,I have a challenge where I need to gather information about the client's preference—let's say option A, B, or C.Depending on their choice, a different set of topics should be available: if they choose A, one set of topics; if B, another; and th...
Resolved! Configure Incident form popup view in Incident list view
Hi Experts, I have a requirement to configure the Incident form popup view in Incident list view. Below is the Incident form popup view: Requirement:When the Incident state is 'On hold' then only the 'On hold reason' field should appear in the popup ...
VA Transcript timestamp question
Hiiiiii So currently the transcript that is created for a user/VA or user/LA interaction shows the current timestamp format, HH:MM. Is there a way to change this to also include seconds, HH:MM:SS? Ex:[12:35:12] user: blah blah blah...
Resolved! Unable to create service offering CI record.
when trying to insert service offering ci record from flow, getting this error. Parent field is Technical service CI which has status - Requirements. -- "Background message, type:error, message: The parent service is not in Operational state, this of...
Virtual agent NLU Model
I’ve created an NLU model with an intent for password-related issues, using utterances like:"Need to change my password for Microsoft Teams""Forgot my password for Facebook""Help me reset the password for Salesforce""How can I reset my password for S...
Resolved! Issues with Dot-Walked Updated_by in BR — Works in PDI but Not in Our Dev Instance
Hi everyone! I'm encountering an issue with a Business Rule that’s designed to transition a case from Suspended to WIP when a comment is added. The Business Rule includes a condition that requires sys_updated_by (the updater of the record) to match t...
Add Major Incident Recipients and responsibilities to Email template
Looking to create a mail script to add the Names and responsibilities to an Incident Communication Plan Email template. Looks like they are kept in the contact table, but I am having a hard time trying to retrieve. Any help would be apprciated!
MS Teams integration: Import Meeting transcript to ServiceNow record
We have a usecase wherein user will schedule Teams meeting from Problem record. Post meeting the Transcript needs to be imported in ServiceNow as Attachment/worknote.Is there a way we can leverage OOB 'Import Messages from Microsoft Teams' or any oth...
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