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Where we can check the logs of Virtual agent inputs

YesuJonnala
Tera Expert

‎12-15-2022 04:37 AM

When we create an incident via Virtual agent , some time its takes valid subcategory some time it taking blank value

 

need to know where do we see the logs from VA generated in SNOW :

some one help me on this investigation part

 

 

 

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LearnUseThrive
Mega Sage
In response to yogaraj

‎07-15-2025 08:49 AM

On the Interaction table, open a record. Right click the header and click Configure Related Lists. Add Interaction Logs -> Interactions to the related lists on the right. Save and refresh the record. You should now see a related list at the bottom with the chat logs.

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