If user creating a change request via copying the change by 'Copy Change' UI action, in this case is there any way to know the difference between which is the original change request and which is the copied change request?
Hi All, we have four checkboxes on a catalog form checkbox1, checkbox2, checkbox3, checkbox4 . out of checkbox1 and checkbox2 only one of them is mandatory for submission and from checkbox3 and checkbox4 only one of them is mandatory for submission. ...
I have catalog requests that business users can use and when they are making the request for themselves Manager look up works fine but when they try to request it for someone else the Manager look up fails in the shots Danny is the logged in user loo...
I created a Delete Job. It works except that the "Run at" condition to schedule it is a set date/time. I need to run this job every 3rd of the month. How can I make this Delete Job run every 3rd of the month repeatedly, instead of only once.
I need to allow only one letter in the drive letter/mount point variable based on the server operating type , if the server operation type is windows we need to allow only one letter like C or D.., and if the server operating type is linux we need to...
Hello Community, I created a new special handling note and applied it to a handful accounts manually which is easy enough.I now have a request to create another but there are 400+ ULT ID's that I need to associate it with can anyone assist with a fix...
Hello EveryoneCurrently , the Open Issues link in virtual agent chatbot is showing the requests, incidents and requested items list.I want to restrict that list only to incidents and requested items and requests needs to be removed from that list.Can...
Hi All,I need to pass multiple tables as an input to subflow and update the records in that table based on parent record field updation. the suggestion was like we need to get the inputs from decision table to flow designer. Could anyone help on this...
Hi All, i trust this email finds you well. SITUATIONi created a catalog item which contains a variable called "action" (select box). The variable itself has no choices, but choices are added/removed via client script.I also created a flow to automate...
I created a report that showed the tickets that the person viewing the report had created. It is no longer allowing me to edit it for whatever reason. I created this about two + years ago. So I decided that I would just create a new one but am hav...
Hi, I would like to ask if this is possible or not. Is it possible to limit my search on the "Catalogs" part here in the portal?Example is if the selected value for the dropdown "Catalogs" the user will be able to search only for the Categories / Cat...
Hello all, I am trying to schedule a report to outlook DL. But not able to. Individual users( emails ) are getting the same schedule. Any ideas here? Thanks, Keerthana
Hi All, Please help me with below queries, Question1:My project is having 100 catalog items build ,In ATF is it possible to run a single test for 100 catalog items?How it can be achieved? Question2: In a incident or any ITSM modules can i pick Field ...
Hi everyone,This is probably really simple and I'm missing something obvious.In the Workbench Comms plan for a Major Incident, I want to be able to link our internal stakeholders directly to the Major Incident. eg "To view the MI, click here". In reg...
Hi ,I need to do if the assigned to in incident is empty go to 'no' and end else go to yes how I can do if in virtual agent and take from the form ?
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