Import the file from midserver
Hi Everyone, We have received the request, User needs to import the file from Midserver to service instance via flow designer.Could you please assist us. Thanks and Regards,Yajna Yadla
Forum Posts
Resolved! email not triggering to the user.
(function runMailScript(current, template, email, email_action, event) { var selectedValue = current.variables.partner.toString(); gs.info('Selected Value: ' + selectedValue); email.send(null, selectedValue);})(current, template, ema...
User in assignment group is not receiving the emails when as incident is assigned
Hi All, My concern is only one user is not receiving the mails when an incident is assigned to that particular assignments. I have did all the basic things like user notification settings, user mail id is valid or not. Can anyone have the solution fo...
Cascading filter Interactive filter not working on the report built on incident table.
Hello community! We have report built on incident table to show the portfolio comments and application services coming from CI.we are seeing the portfolio comments (Site location) regarding all application services. I want to filter based on site loc...
Resolved! Copy Request short_description to Requested Item short_description via workflow script
Hi All, I've created a script that is run via the workflow to set the Request short_description to what has been entered in the summary variable.I'd like to now copy what is in the Request short_description to the Requested Item short_description (do...
Live agent chat feedback survey issue
In ServiceNow Virtual Agent chat, there's a 3-strike rule where after each minute's strike, there's a reminder. After the third strike, the chat closes automatically and prompts for feedback survey. I need to remove this feedback survey after the 3-s...
Print assignment group group and their members in which current logged in user is present
hi ,I want to display assignment group names and their members in which current logged in user is part of?
Prevent Duplicate values for Responsibilties
Hi Team, I have a requirement wherein I need to make sure that contact Relationship table if already have any of the mentioned responsibilities , it should not get readded. Suppose now I create a new record with Contact Relationship with responsib...
Resolved! Highlight in Blue color 'Caller' field
I'm implementing below requirement but it's not happening. In the user table, for every user records, we've an attribute called Business Unit which is a dropdown variable as per below screenshot -So, if I'll create an incident or a service request, a...
CSM portal state field
We want to be able to expose the state field on the List view on the CSM portal so customers can see the state their case is in. Any help on doing this?
Creation of new application in ServiceNow paersonal developer instant
hello everyone, i had created a new application named as MEM but user is not created by default second time when i created the application and created the user myself the problem is that the user has not access to the role of the application pls hel...
email script for notification
I have a select box variable for example 'partner' in my catalog item, which is having user details as question choices(text is the name and value is the email id).I have to send notification to the partner field value which was selected during raisi...
Convert Time into Zulu Format
Hi Team, I want time in Zulu format, eg. 2022-05-31T07:34:45.968Z. Can you please tell me if there's a function to implement it? Thanks and Regards,Hrithik Nirupam
Show/Hide state field choices on the form
Hello,I have a state flow on the form with state 'Open','WIP','review','closed'..Also i have a state field on the form which have choices 'open','wip','review','closed complete','closed incomplete','closed skipped'..I need to hide the choices'closed ...
background Script - code correction
Hello All I have background script which add user's manager into the group('Approval'). If user is no longer manager then it will removed it from the approval group. Now i have to add one more condition, if the manager is having itil role then he / ...
