Resolved! SC Task Table
How to get request number from SC task table
Forum Posts
External Users to access service portal
Hi All,I have a requirement to make external users to access service portal and record producers to raise a request directly from the link shared to them i.e. End-users who are not present in the user table and who doesn't have any role should have a...
Setting a Catalog Variable in a Requested Item while Flow is in progress
Hello We have a need to log a particular variable while a flow is in progress. However, this variable wouldn't be entered by the user. We have 2 Catalog Tasks that are to be run consecutively. When the first Catalog Task is finished, we want to set...
Resolved! Ignore utterances
Hi,Is it possible to ignore specific utterances? We don't want the Virtual agent to search for topics when a user replies back with a 'Hi' or 'Hello'. We could create a custom topic that redirects to the Greeting topic as a failsafe but checking to s...
Autopopulate Configuration Item based on Category and vicer-versa in the Change Request Table
Hello All, In the Change Request Table I want to have only those CIs based on category selected. Alternatively, if user selects CI related to say, Hardware then Category should be automatically populated. How can I approach this? What's the best...
Resolved! Copy Close Notes from a wm_task to a cloned wm_task
The logging statements in my script confirm the retrieval of the associated 'wm_task' record and the identification of the value for 'current.close_notes'. Despite these verifications, the transfer of 'current.close_notes' string value into 'gr.work_...
Is there a way to add a button to capture a screen shot of all the widgets of dashboard on one page?
Is there a way to add a button to capture a screenshot of all the widgets of the dashboard on one page?
Resolved! service portal
How to display description on service portal
How to raise ticket from ServiceNow instance.
Hi Team, Could you please help us with steps to raise ticket from ServiceNow instance. Want to raise ticket to check the availability of certain APIs or method from CTI Library. Thanks & Regards,Devendra Morankar
Resolved! Virtual Agent integration with teams is not working as expected
Virtual Agent integration with teams is suggesting articles in teams to a user who does not have a privilege to access or read those articles. Facing below issue:"You do not have sufficient privileges to access this knowledge item"
trigger notification by UI Action
Hey how to trigger notification when clicking a button on incident form in workspace?i have tried to create an event but it doesnt work. This is the UI action by created: This is the Event by created:
Incident management
Hello Folks,Please help me to understand for below,I have 1 incident record which was not assigned as per the expecting , for all other records happened as expected.Issue is incident usually picked- up assignment group if any user raises the incident...
Resolved! How to add new menu to the Unified Navigation header in next experience
Hi All,can we add new menu items next to admin as shown in below picture. Can we hide any menu items and if yes, how can we achieve it. Thanks!
Adding a reference field for a reference field
Hi, all, This is my first time requesting assistance on the forums, so I extend my apologies if this confuses anyone who may want to help out. My team is looking at adding a reference field to the [alm_hardware] table which refers to the Manufacturer...
Show the list of Knowledge Articles pertaining to that user's products in Virtual Agent
The requirement is to show the list of Knowledge Articles the logged in user has and show the list in Virtual Agent. For example, If Steve Jobs has subscribed to Apple products, he should be able to see the list of KBs pertaining to Apple in "raise a...
