Resolved! How to set 'close code' choice field when change request form's state changes to cancelled?
How to set 'close code' choice field in change request form to 'Cancelled' when the state of change request changes to 'Cancelled' ?
Forum Posts
Resolved! How to whitelist an AWS IP address in ServiceNow?
Hi ServiceNow Community Developers, I have an AWS IP address that I need to whitelist in ServiceNow. The problem I am running into is the way it's formatted, for instance this is the IP address - 13.34.7.0/27Do you guys know how can I white list such...
Resolved! Track where the field change has been made
I have a Field in the Requests ticket that changes after something is processed (it might be a business rule but I could not find which one).After it is processed it appears a blue circle which says who changed it, is there any possible way of seeing...
Virtual Agent - Setting Field on Incident Form via script
Good Morning;Please forgive my ignorance on this topic as I delve into our virtual agent setup.Problem: I need to set the Business Service (business_service) variable on the incident created by the virtual agent. I need this to be static. (either p...
How to add tooltip on form section
We have one requirement to add tooltip on a form section with both English and French (screen shot attached). Can anyone please suggest how to achieve this.
Resolved! How to add another mail to instance mail ?
for example:if I want to create a incident through inbound email action I will configure action and will send the mail to production@service-now.com but along with it if user sends to xyz@gmail.com or xyz@outlook.com.it should create incident in sa...
create escalate incident from survey response
currently we are sending a satisfaction survey through a mail to the caller (user) when his incident is resolved. When the user selects dissatisfied, a respond (inbound) email will be sent to servicenow(our instance). i want that response email sent ...
Restrict certain users from showing in the requested for search when using two step checkout
Hello, Community. Hoping someone can assist. I'd like to restrict certain user accounts from being added as a requested for user while using the two step check out check out model. I've attached a screen shot for reference. Thanks in advance!
Incident Assignment group based on Category selection.
We have multiple categories and subcategory selection in incident form. We have multiple support group available to support each application. What the best practice to assign the assignment group automatically based on Category and subcategory select...
Dynamic choice - Show more button
In my virtual agent topic I have a dynamic choice input which is being populated form a table using a script. As there are many records I am limiting the options to 5 but I want to implement a show more option in the list when selected will show the ...
Resolved! Data Dump - Part 2
@Robbie, I am just checking you are getting these messages before providing the details
New Change Landing Page - Standard Change Cards not getting color from 'Standard' model
We have a request to change the color of the standard change card on the landing page. It seemed easy enough except the color in the Standard change model is a yellow but we current have blue in the landing page. Any idea where this can be set othe...
gs.hasRoleExactly('itil') is returning undefined
Hi All,gs.hasRoleExactly('itil'), is returning undefined. But gs.hasRole('itil') is returning true please help.
Resolved! TeamViewer Integration
Hello All as anyone implemented TeamViewer into ServiceNow, I was after any information tips etc.
Virtual agent (remove live agent message
Hello everyone, Our requirement is that anytime a user clicks "No" to the "Did any of this information resolve your issue?" option, the virtual agent automatically navigates the conversation to the live agent. We need to stop the live agent message( ...
