I am trying to write an UI policy with condition on Tags [sys_tags] field but I have noticed that this field is not available for selection in UI policy condition builder.But, I can apply a filter condition on Tags [sys_tags] field in table list view...
I want to add conditions for AI search based on country and brand of KB and user. For exampleIf KB has country is U.S.A and brand is Google, only users with country is U.S.A and brand is Google can search for KB. How can I do this or is there any sol...
Hi Team, we are implementing approvals and delegations as part of phase 2 deployment at my organization, and I am trying to come up with a knowledge article or a comparison table to illustrate how these two licenses differ in functionality as in how ...
A couple of users are getting the "Insufficient Privileges" error when creating a couple of records in a row in the now mobile app. This happens in production environment and it is difficult to test and probably reproduce and trace the problem on pro...
Hi team, we have a script to accept the values from user via virtual agent and set the filed values as below using script action utility. Now we need to add the value as "Virtual agent" for the column contact_type. By default it is taking self-servic...
I do not want Due date on my Ritm .how can i turn it off. Can you please brief how the due date is coming in approval field as well
Hi Team, I have written Create/Write/Delete ACls so that only group manager can remove/add users to the group: I have created 3 table level ACls which is sys_user_grmember.None with Script condition as below: answer = false;if (current.group.manager ...
Hello EveryoneRecently I got one requirement of urgency of an incident must be updated as high when end user selects as Yes for a question "Would you like to escalate this ticket ?" in Virtual agent chatbot.(Topic name is Check IT Ticket Status) (ple...
Hello,this is for a catalogue item that has MRVS. we are processing approvals through a workflow and we are using a switch condition to extract the MRVS values. based on the selection i the variable, the approvals should trigger. but it is not worki...
I am trying to copy the MRVS data from an existing RITM and put it in a new catalog item by using GlideAjax, and when I am trying to put the request in the cart or submit, it gives me an error: "Something went wrong on your request; it could not be ...
Hello Experts,I have a requirement to show popup window once user with a specific role login.Have written below script, but it didn't work, can you please help me here?UI Script: Globalvar ga = new GlideAjax('ClientUtil');ga.addParam('sysparm_name', ...
Is it possible to config a location to allow a service desk agent to create an appointment but not show the location on the portal. Basically, only agents could schedule - not end-users. Thanks - Mark.
I have been tasked to create a report that shows the Average time it took the NOC to acknowledge an Incident (state change to In Progress). I've tried to use the "Incident SLA" table & the "Metric Incident" tables and the report returns No data to di...
I am setting up approval workflows for ITSM and testing it out. From the workflow, catalog task should be created if the RITM is approved. This works fine when i approve RITM as a System Administrator in the Native UI.However, when the Approval is do...
Approval field on the request form is being set as not requested on record insert. I want it to be set as approved. We are not using the sc_request record's approvals. I need to directly trigger the flow for the sc_req_item instead of waiting for th...