Wifi keyword is not searching KB article related to "Wifi" in Virtual agent

Shikha Kumari
Tera Contributor

I have a KB article with the short description "Instructions for Resolving WiFi Connectivity Issues." But when I type WiFi  in the chatbot, it says, "I’m sorry, but I didn’t understand your request." Can anybody help me understand where to add the keyword?

 

 

ShikhaKumari_0-1756109353905.pngShikhaKumari_1-1756109424269.png

 

 

 

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