Hi,Is it possible to ignore specific utterances? We don't want the Virtual agent to search for topics when a user replies back with a 'Hi' or 'Hello'. We could create a custom topic that redirects to the Greeting topic as a failsafe but checking to s...
Hello All, In the Change Request Table I want to have only those CIs based on category selected. Alternatively, if user selects CI related to say, Hardware then Category should be automatically populated. How can I approach this? What's the best...
The logging statements in my script confirm the retrieval of the associated 'wm_task' record and the identification of the value for 'current.close_notes'. Despite these verifications, the transfer of 'current.close_notes' string value into 'gr.work_...
Is there a way to add a button to capture a screenshot of all the widgets of the dashboard on one page?
How to display description on service portal
Hi Team, Could you please help us with steps to raise ticket from ServiceNow instance. Want to raise ticket to check the availability of certain APIs or method from CTI Library. Thanks & Regards,Devendra Morankar
Virtual Agent integration with teams is suggesting articles in teams to a user who does not have a privilege to access or read those articles. Facing below issue:"You do not have sufficient privileges to access this knowledge item"
Hey how to trigger notification when clicking a button on incident form in workspace?i have tried to create an event but it doesnt work. This is the UI action by created: This is the Event by created:
Hello Folks,Please help me to understand for below,I have 1 incident record which was not assigned as per the expecting , for all other records happened as expected.Issue is incident usually picked- up assignment group if any user raises the incident...
Hi All,can we add new menu items next to admin as shown in below picture. Can we hide any menu items and if yes, how can we achieve it. Thanks!
Hi, all, This is my first time requesting assistance on the forums, so I extend my apologies if this confuses anyone who may want to help out. My team is looking at adding a reference field to the [alm_hardware] table which refers to the Manufacturer...
The requirement is to show the list of Knowledge Articles the logged in user has and show the list in Virtual Agent. For example, If Steve Jobs has subscribed to Apple products, he should be able to see the list of KBs pertaining to Apple in "raise a...
Hello Everyone, We need to send the incident details to the user on Slack via the virtual agent bot, and the user will respond (for example, he needs to update something in that incident via that bot). Does anyone did like this setup? Thanks
We had an incident come in on some weird SLA issues that seemed to appear. I was going to see if anyone had info on if the SLA stoppage needs to happen manually (ex: Agent changes state to ready from new. SLA acknowledgement should stop.), or can a s...
Hi,I have a requirement to get data from Azure Service Bus queue and store it in a custom table with in ServiceNow. From Azure end, they gave me a connection string for SAS and I am not sure on how to Implement as it is in Node.js and how to use it i...
