Hey! I need helpI want when saving a new incident (new), if the fault is not marked as a call log that would be false (this is a checkbox I created) then to automatically populate the Assign to with whoever created the fault. I tried everything and i...
HiIf someone update attachments in child task record the it should display over at parent incident
On A RITM Table, I Want A Task Open Parallelly Let’s Say There Are Three Task And I Want To Open Three Task Parallelly ?
Can We Schedule A Change Implantation Into Blackout Window??
Notification Is Triggering But The German Users Want To See In German Language And Indian Wants To See In English Language How Can You Achieve It?
Hello Experts,I have to create a VA topic to display kb articles from particular knowledge base only... should I use OOB search fallback topic here? Or I should create contextual search? Please help me with passing input parametersAlso, Please sugges...
Am configuring the ESC Mega Menu option, i have added the finance group in the taxonomies as below. However, the Menu for "FINANCE" in the Employee center option is not showing as below : Can anyone advise me ? Thanks in advance
Hi experts, The user need to create report on incident_metric table . But we cannot give him any admin access according to the requirement. So I tried to create a new role. This new role can access application modules like metric_instane and metric_...
Hi Experts, Is it feasible to implement a Timeout in a Virtual Agent ATF test step? Can this be accomplished using a Run Server Side Script step, and if so, could you provide guidance on the correct solution?Thank you!
Hi All,I am trying to change the UI macro for the Dependency View of the Incident, Change, Requested Item etc..I can find the UI macro that is related to the same - task_show_ci_map (OOTB)Here is my system setup, I have an application and a service m...
Using the out-of-the-box configuration in CI Class Manager, I am trying to send in a JSON payload for an IH-ETL integration. When I provide a cmdb_ci_cluster_vip with a Name and IP, the IRE will match on the Name to an existing record and then updat...
Can I leverage ITSM pro license for Virtual agent pro functionality which is Actionable notification or I need to buy virtual agent pro license separately to use it?
Hello Everyone, I have a catalog form there I want to create an auto incrementing number field same as incident.
Hello Experts, Can anyone help me on how to add colors in variables values on multiple choices text in ServiceNow. Thank you in Advance
Hello, I am configuring the layout for our Incident form in Service Operation Workspace. I added the available fields for each section. My question is, how can I change the order of the sections. I added a Detail section and would like for it to d...
