Hi Teami have created an SLA on incident table , sla should be raised on to particular team based on the category.. however i need to stop the SLA to day 18/10/2023.. due to system maintenance.. i have tried to achieve these thing to system schedule...
Hello,According to my requirement workflow was created to move records one buckets to other buckets. As per my requirement I tried to write test cases but record is not automated to next bucket. Hope workflow scripts is not taking in ATF. Is there a...
Hi, I am using Slack App and enable Event Subscriptions for specific slack channel. Also implemented Scripted REST API in ServiceNow as a listener for slack event and manage to get the slack channel thread replies into SN. But has few queries: 1. Cur...
Hi TeamNeed urgent help. I'm struggling to make a weekly/monthly problem report bcos we don't have CMDB incorporated in our ServiceNow tool. I need a consolidated problems report to include: Duration of the Problem ticketLast update to the problem ti...
We have recently upgraded our dev instance to Vancouver Patch2, After upgrade we are getting the popup of "Extend your session" every 2 min and the "glide.ui.session_timeout" property already updated to 540 min. Please assist to get a resolution for...
This is regarding Approval user activity in workflow of catalog item1) Currently I have a "CI Owner" Single line text field in the catalog item, which is populating multiple user names(CI Owner) from the selection of other List Collector field which ...
Hi all,I have a requirement for virtual agent. I want to change to icon for all the catalog items on virtual agent.They should have the same logo but it should affect the sc_catalog_item table in the backend as that would change the entire portal vie...
Hi. commynity.I want to do this for Storage as well.Do you have any useful articles? Setting to display version information of configuration information obtained by Discovery in the FirmwareVersion column instead of the Description column.
Hi Team, In the portal, chat option is visible but live chat is showing until any manual agent accepts. But I need live agent replying(like chat bot) and showing some options to chooose like the below. Please suggest. Thanks,Sriram
Hi Everyone, I have a sequential approval.1) First, the manager has to approveIf approved2) Goes to a group for approval. My issue: If the manager field is empty or the manager account is locked out the flow is stuck. Is there a workaround for this...
Field: condition_scriptTable Inbound Email action ,Can someone provide an example of what this field accepts? Everything I've found references a scheduled job
Why would the inbound action continually create an incident? When I am explicitly saying does not contain 'RE:'
How can I categorize related lists?
I have a catalog item that on change of a field is to use GlideAjax to call a script include: var ajax = new GlideAjax('Troux_Subflows') ; ajax.addParam('sysparm_name','getTrouxCloudLZ'); ajax.addParam('sysparm_lzid',"lzid .eq " + newValue); ajax...
there is a script include named "cxs_UIActionConfig" - checking in PDI What is the purpose of this script include ========================================What is the purpose of line (60-67)=========================================isValidAddSearch...
