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Fetch Dynamic Value in Survey questions

Hi All, I have a requirement where I have to dynamically populate the category of the topic to populate in either the introductory message or the survey question asked to the user. When a survey gets triggered to the user, the first question should b...

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Need to hide Error message after populating mandatory fields.

Hi folks,Generally we get an error message if we don't populate mandatory fields. When I save the form(agent workspace->interactions) after filling mandatory fields in agent workspace the error message should be hidden automatically. How can I acheiv...

Community Alums by Community Alums  
  • 361 Views
  • 6 replies
  • 1 helpfuls

Teams VA not searching knowledge base but Portal bot is

Typing in a word that I know is in kb articles but has no intents is not falling back to AI Search in Teams. From the portal bot, it returns the appropriate articles. See attached image. Any help will be greatly appreciated. Thanks, John

JMHSN by Tera Contributor
  • 315 Views
  • 1 replies
  • 0 helpfuls

OKR with ServiceNow

Hi, all!  I'm currently working with a customer, using different sharepoint/Power Apps/excel and other 3rd party solutions to manage OKR. They have lisences for CIM - and from what I understand, a combination of idea portal and CIM would pretty much ...

Virtual Agent - Keywords

Hi team!Why does ServiceNow fail to find a topic when I use a single character or a single number, such as '1' or 't,' as the keyword for the topic? Thank you!

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12uy by Mega Sage
  • 224 Views
  • 2 replies
  • 0 helpfuls