will the attachment be carried to the Catalog task whatever I attached in the catalog item?

divyadhanda · 12 hours ago

I have an attachment and i have added via catalog item view and it s available in the RITM after creating a request, but it s not present in the Sctask. How can i bring in Sctask ?

Ankur Bawiskar · 11 hours ago

@divyadhanda

you can use after insert business rule on sc_task to copy attachment from RITM to SC Task

(function executeRule(current, previous /*null when async*/ ) {

    new GlideSysAttachment().copy('sc_req_item', current.request_item, 'sc_task', current.sys_id);

})(current, previous);

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Sarthak Kashyap · 11 hours ago

Hi @divyadhanda ,

I tried your problem in my PDI and it is working fine for me please create one OnBefore Business Rule which works when sc_task inserted and add below script

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	var ritmId = current.request_item;

    var att = new GlideRecord('sys_attachment');
    att.addQuery('table_sys_id', ritmId);
    att.addQuery('table_name', 'sc_req_item');
    att.query();

    while (att.next()) {
        GlideSysAttachment.copy('sc_req_item', ritmId, 'sc_task', current.sys_id);
    }

})(current, previous);

Result:

RITM have attachment

Same attachment got attached to sc_task

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

View solution in original post

Ankur Bawiskar · 11 hours ago

@divyadhanda

you can use after insert business rule on sc_task to copy attachment from RITM to SC Task

(function executeRule(current, previous /*null when async*/ ) {

    new GlideSysAttachment().copy('sc_req_item', current.request_item, 'sc_task', current.sys_id);

})(current, previous);

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

divyadhanda · 11 hours ago

Can we use Before insert BR or After insert BR?

Ankur Bawiskar · 11 hours ago

@divyadhanda

after insert

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

divyadhanda · 10 hours ago

Can we do this catalog item specific? Only for a particular catalog item, this BR should get execute.