workflow approval process test failed

[Anjali yadav1]

hello i have created a workflow it is validated and published but when i want to test it it is not working can anyone help me???

[Abbas_5]

Hello @Anjali yadav1,

Please refer to the below kb:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538520

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik