Hi, I have a requirement to create RITM when details are received from SAP and send the details back to SAP once the request is created and when the roles are provided in SAP, request should be updated with details. Need to implement the integration ...
We currently disabled user input for certain questions in Virtual Agent bot but is there a way to have the user input disabled in the Teams integration?
Hello,I had got a requirement to add logged-in user's email to the URL.I had created an external quick link and added URL to that, Placed it in the Quick Link SP widget.Nav> external links (created new record named as password reset and In URL added ...
I am using the below scriptvar scGr = new GlideRecord('sc_task'); scGr.initialize(); scGr.request_item = current.sys_id; scGr.short_description = 'Task for Email All data collection.'...
Hi All, Thanks in advance.I am currently work on the Virtual Agent flows. In my flows I am using Bot Response Cards in order to show the tickets[incident, Case or HR Case] information. If the number on the card is clicked then its Currently getting n...
I have a Multi Row variable set which has some variables in it. The mrvs has a variable instructions. I want to display this instructions variable in every catalog task created in the ritm. Also I am using workflow.How to do thisNote - We cannot make...
Hi, I want to create custom templates like standard template concept. Regards,Yoga Lakshmi A
Hi,we are trying to integrate ServiceNow virtual agent with Microsoft. wanted to understand the architecture of integration and how the security component works?what level of security/what layer of security rules works?how the authentication works? i...
Hello ! Our business hours are 5a-7p M-F excluding holidays. So business days are 14 hours long based on the schedule applied to the SLA. When you pull the business elapsed time into the report its calculating 24 business hours as 1 business day in...
I am experiencing an issue where on the RITM view, the work notes field is not available even though it is configured correctly in the form layout. Additionally, the activity filter will not open up. However, it works correctly for other catalog item...
Hi,I have created new ACL for 'sc_task' table 'state' field with the new role - 'internal'I have provided 'internal' role to 'X' user, but this 'X' user is unable to edit the 'state' field.I have checked there is no ACL's for 'state' field. but user ...
Hello community,I would like to disable the popup modal that appears, when clicking on the declarative action Promote to Major Incident in the Service Operations Workspace. How could I achieve this?Thx you for your help.
We are facing an issue where the agent closes the interaction, the state of the interaction changes to closed complete but still the interaction remains open as the end user is able to send the messages on that chat.what can be done?
Where to find the saved checklist item? Under which table the checklist templates gets saved? Can this be reused liked the assessment and survey?
Hello guys, does ayone have a clue how to set a custom notification when a particular group is assigned to ticket? Lets say we have a group 'TeamA'. So I would like to get an email notification when 'TeamA' is assigned as group for solving a ticket. ...