Hi, I am trying to create a user criteria to check the user's state using a script. I noticed that in sys_user there is a reference field called location.parent pointing to the cmn_location table. I don’t know how to do this dot walk. I also noticed ...
Good morning,it is requested to implement the following email notification for the table Incident Communication Plan [incident_alert]"All IA with Assignment group= ITAM_XXXXX if they have expired "Estimated Recovery Time | u_estimated_recovery_time" ...
Hello Community! I want to develop now assist with virtual agent uses cases.For that I choose now assist with virtual agent catalogue generationBut when I am trying to create catalog item from catalog builder , now assist option not display in left o...
How to achieve the below scenario using scheduled script ?*A. For a catalog item, send approval to requester’s manager.B. If manager did not approve within 3 days then send that approval(eventqueue) to lineManager’s.Manager.C. If that person (lineMan...
var ritmGR = new GlideRecord('sysapproval_approver');ritmGR.addEncodedQuery('state=requested^sysapproval.state=4'); // Target approvals for specific RITMsritmGR.query(); while (ritmGR.next()) { // Set approver state to rejected ritmGR.state = '...
Hi Experts,how come that my variable sets (created by me) is not readable or detected when transfering update sets, is it needed to be integrated within the instance first? like it should belong first to the instance or are there any other way for my...
I have an UI action called copy change which copies all the tasks and some of the fields from original change but to move further in state from new to access we need peer review button to click on to generate peer review task and move further for app...
Hello all, My requirement is to convert the RITM into PDF and trigger it to the approver to get Esigned by them.I am able to convert the PDF.Can sameone help me with the cost effective options and configuration steps which I can use to get ESignatur...
Hi,I have a requirement to make planned end date and planned start date on change management form should be editable for change_manager role in all the states, i have tried scripts and UI actions but it is still not working.Can anyone help me achieve...
Hi, My task is when the user open incident need to update the Description and short description and then automatically update same description & short description in the problem record. I'm executing code but not working. when to run : Description :...
I have a requirement to have attachment visible only for requestor and 2 groups for particular record producer.RP will create case with particular subcategory, requirement is when subcategory=9, then any attachment should be visible only to requestor...
Does anybody have a genuine Diagram or pictorial representation of how ServiceNow Azure Cloud Discovery works ,or how is the discovery done between both ? I want to have a check like how the SPN ,mid servers etc play their role in the process and pop...
Hello All,I want to hide a 'Close Task' button which is available on the task form in Service Operation Workspace.Please let me know the how we can do this? Thanks.
Hi All, When a user submits a Normal Change Request and the access approval is completed, the request is expected to move to the "Authorize" state. However, due to a workflow change, we are encountering a state transition error at this step.Could you...
Have you collaborated with anyone to implement scheduled refreshes for dashboard reports?I’m currently working with a live agent chat dashboard and aiming to display real-time data.Since we don’t have the appropriate licensing to configure PA dashboa...