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Workflow Approval - User activity

The Matrix
Tera Contributor

Hi Team,

I have created an Approval for RITM using Workflow Approval - User activity and adding approvers using sys id in Advanced Script.  Refer below image.

TheMatrix_2-1765345638876.png

 

 

TheMatrix_3-1765345662512.png

 

 

TheMatrix_0-1765345107929.png

TheMatrix_1-1765345601629.png

 

For wait for condition I have set "Anyone to approve" 

and When anyone rejects " Rejects the Approval". 

 

The Approval is only working only for the first User whom I'm pushing first in the answer[] array. If the second user approves the RITM it is not moving to the next activity. It should work either one of them approves it.  What do you think, what am I missing here?

 

8 REPLIES 8

@The Matrix 

is this happening on every workflow or only this one in your instance?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar 

This is happening with only few workflows which I have created and for other's workflow it is working as expected. Only the first User's approval is considered others approval is not getting considered. 

TheMatrix_0-1765370803143.png

It is not moving to the next activity unless the first user mentioned in array Approves it.

TheMatrix_1-1765370857211.png

 

@The Matrix 

so it's issue with your workflows so try to compare it against the ones which are running fine.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@The Matrix 

any fix you found for this?

what was the issue?

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader