Workflow Approval - User activity
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3 weeks ago
Hi Team,
I have created an Approval for RITM using Workflow Approval - User activity and adding approvers using sys id in Advanced Script. Refer below image.
For wait for condition I have set "Anyone to approve"
and When anyone rejects " Rejects the Approval".
The Approval is only working only for the first User whom I'm pushing first in the answer[] array. If the second user approves the RITM it is not moving to the next activity. It should work either one of them approves it. What do you think, what am I missing here?
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3 weeks ago
is this happening on every workflow or only this one in your instance?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
This is happening with only few workflows which I have created and for other's workflow it is working as expected. Only the first User's approval is considered others approval is not getting considered.
It is not moving to the next activity unless the first user mentioned in array Approves it.
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3 weeks ago
so it's issue with your workflows so try to compare it against the ones which are running fine.
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader