write in Jworknotes when a inctask is opened or closed
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‎02-20-2024 07:26 AM
i wanna know how can I place in the work notes when a incident task is open or closed
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‎02-20-2024 07:47 AM
What do you mean? What do you want to add? Do you want to update the incident worknotes when an incident task is closed? You can write a BR or create a flow on the INC task to trigger when it's closed and update the related incident.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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‎02-21-2024 01:34 AM
yes I want to update it in my Jworknotes
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‎02-21-2024 03:38 AM
As I mentioned: write a BR or create a flow triggering on closing of the INC TASK and writing a comment to the related incident that the task is closed.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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‎02-21-2024 04:25 AM
an business rule in what table ?