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Instance auto log out after running ATF test.

Hi All, I have created one test and added test steps, but when I am clicking on 'Run Test' its opening portal page and immediate logging out .1. Creating and impersonating user in first step2. In 2nd step Opening record producer3. After that setting ...

vaishali1 by Tera Contributor
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  • 2 replies
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Capstone Project - Strawberry Workflow

I've just completed the Capstone Project; but my workflow execution looks slightly off.For some reason the "Else if requested item rejected" flowlogic is showing "not run"; but the example shows it should show "Evaluated-False".  I've completed all t...

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seanharris by Tera Contributor
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  • 1 replies
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Resolved! Ask For Approval Closing RITM

Good afternoon, how are you?In a flow, I’m using the "Ask for Approval" action and passing the RITM. It goes into approval, but the very next second it closes, and the approval status changes to "No Longer Required."Could someone please help me under...

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unable to open subflow context

when I am trying to open the subflow context from main flow, getting below error in subflow context page. Exception while executing request: Cannot invoke "com.snc.process_flow.v2.model.structure.FlowElement.getType()" because the return value of "co...

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Resolved! Filter Virtual Agent Topics Using Variables Values

Hello,I have a challenge where I need to gather information about the client's preference—let's say option A, B, or C.Depending on their choice, a different set of topics should be available: if they choose A, one set of topics; if B, another; and th...

VA Transcript timestamp question

Hiiiiii  So currently the transcript that is created for a user/VA or user/LA interaction shows the current timestamp format, HH:MM. Is there a way to change this to also include seconds, HH:MM:SS? Ex:[12:35:12] user: blah blah blah...

AdrianS by Tera Contributor
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Resolved! Unable to create service offering CI record.

when trying to insert service offering ci record from flow, getting this error. Parent field is Technical service CI which has status - Requirements. -- "Background message, type:error, message: The parent service is not in Operational state, this of...

Virtual agent NLU Model

I’ve created an NLU model with an intent for password-related issues, using utterances like:"Need to change my password for Microsoft Teams""Forgot my password for Facebook""Help me reset the password for Salesforce""How can I reset my password for S...