Parsing and performing operations on embedded arrays in Flow Designer

I am building a 3 custom table relationship and have to parse the below JSON example to insert records into an "order" table, "sku" table, and "asset" table (not alm_asset or alm_hardware, a custom table with additional asset info). While doing so, I...

Visibility for Skip Level HR Managers

I need suggestions and ideas for performance analytics managers hierarchy reporting. how this will be implemented? 

what is the advantage or benefit for using VA topic recommendations?

Just find that our company has topic recommendations app installed. Would you help me understand what is it used for? better give me a business scenario to know what's the advantage to use it? Thank you!

How we can calculate business elapsed time from servicenow incident_sla table ?

ServicePortal widget into a PA dashboard

I have created a service portal widget using PA indicators and now i want to add sp widget into PA dashboard is that possible?

Creating Incidents Using Virtual Agent

Can any user create an incident using Virtual Agent or do they require a specific role to be able to (eg. itil)?

Hr case Restriction for subject to under employee center my request tab

we would like to implement restrictions regrading HR case for individuals who can view them in the "My Request" tab. at present , anyone listed as a subject to a person in HR case can access the details of HR case can access the details of HR cases i...

Adding Support/Change/Managed by groups to the updated CIs based on the classes.

Hello All,I’m working on a requirement where we need to automatically assign Support Group, Change Group, and Managed By Group to Configuration Items (CIs) based on their respective CI Class.We have a predefined mapping of 28 CI Classes and their ass...

We are not seeing the users who check in on the Now Serving screen

Hi Community, We are facing an issue with walk up serving screen that we are not able to see any users in the now serving screen, i have checked below configuration of walk-up location. All configurations are in the place but not sure it is not worki...

in incident table need to show teams icon if user click on it then it should take to assigned person

in incident table need to show MS teams icon if user click on it then it should take us to assigned incident person Microsoft teams chat window

Displaying exact date from the cmdb_ci record creation to current date when the record is loaded

When a user opens a CI record, an informational message should display the age of the record from its creation date in the format "Years Months Days Hours Minutes". For this I tried using script include and client script from a scoped application to ...