Hello FolksCan anyone explain the major difference between the cmdb & cmdb_ci tables in ServiceNow?I understand that cmdb is the parent of cmdb_ci. But what is the key difference between them?Also, can we say that cmdb stores both assest and CI relat...
HiiIam a Change Management team, and doing setup our tools service snow, i want to ask, is the risk asessment is mandatory at emergency change or only normal change? currently condition we use emergency change, for any retro activity emergency need ...
Hello FolksCan anyone explain the major difference between the cmdb & cmdb_ci tables in ServiceNow?I understand that cmdb is the parent of cmdb_ci. But what is the key difference between them?Also, can we say that cmdb stores both assest and CI relat...
Hi Everyone,I am working on a Custom Workspace and whenever the user navigates to the Homepage of the workspace, a greeting Message Welcome ${UserName) should be Displayed at the top. I know that the logged-in User details are stored in Page properti...
When creating a preapproved change (using change models) is there a way to sort the templates by alphabetical order? Or is there some type of grouping ability (such as using categories) so that the user is not presented with all the templates? Thanks...
Hi Team, When the email is sent the attachment are not getting attach to target. Action and action reason are empty
We have Agile module available as well as are implementing CIM shortly.- What do the integration points look like?- What should be managed where - How can we best set this up this integration to avoid resources needing to work in two modules and to ...
Hi, I am trying to create a user criteria to check the user's state using a script. I noticed that in sys_user there is a reference field called location.parent pointing to the cmn_location table. I don’t know how to do this dot walk. I also noticed ...
Good morning,it is requested to implement the following email notification for the table Incident Communication Plan [incident_alert]"All IA with Assignment group= ITAM_XXXXX if they have expired "Estimated Recovery Time | u_estimated_recovery_time" ...
Hello Community! I want to develop now assist with virtual agent uses cases.For that I choose now assist with virtual agent catalogue generationBut when I am trying to create catalog item from catalog builder , now assist option not display in left o...
How to achieve the below scenario using scheduled script ?*A. For a catalog item, send approval to requester’s manager.B. If manager did not approve within 3 days then send that approval(eventqueue) to lineManager’s.Manager.C. If that person (lineMan...
var ritmGR = new GlideRecord('sysapproval_approver');ritmGR.addEncodedQuery('state=requested^sysapproval.state=4'); // Target approvals for specific RITMsritmGR.query(); while (ritmGR.next()) { // Set approver state to rejected ritmGR.state = '...
Hi Experts,how come that my variable sets (created by me) is not readable or detected when transfering update sets, is it needed to be integrated within the instance first? like it should belong first to the instance or are there any other way for my...
I have an UI action called copy change which copies all the tasks and some of the fields from original change but to move further in state from new to access we need peer review button to click on to generate peer review task and move further for app...
