write in Jworknotes when a inctask is opened or closed

Teteziho
Tera Contributor

i wanna know how can I place in the work notes when a incident task is open or closed 

5 REPLIES 5

Mark Manders
Mega Patron

What do you mean? What do you want to add? Do you want to update the incident worknotes when an incident task is closed? You can write a BR or create a flow on the INC task to trigger when it's closed and update the related incident.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Teteziho
Tera Contributor

yes I want to update it in my Jworknotes 

Mark Manders
Mega Patron

As I mentioned: write a BR or create a flow triggering on closing of the INC TASK and writing a comment to the related incident that the task is closed.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

an business rule in what table ?