Hi Guys,
In the last article we have modified the topic block to customize it. Now let us add it to the Topic already created.
Step 1 : Navigate to Collaboration > Virtual Agent > Designer
Step 2 : Search for the Topic you already created and open it.
Step 3 : Click 'Edit Topic Flow'
Step 4 : Locate the node 'Create Incident'
Step 5 : Select the new Topic Block that we have created from the list
Step 7 : Select the Variables from Data Pills to pass the Input parameters to the Topic Block
And you're done! Good Job.
Thank You.
Vishal Ingle
ServiceNow Certified System Administrator
DxSherpa Technologies Pvt. Ltd.
Maharashtra, India
