In the Yokohama Patch 6+ and Zurich Early Availability release, you can now directly integrate your NLU Virtual Agent with Google Chat! Meet your users where they work and collaborate in Google Chat with self-service capabilities delivered by the ServiceNow Platform.
Features
- Search for knowledge articles and request items and services from Service Catalog directly in Google chat.
- Surface Virtual Agent topics for employee self-service and issue deflection
- Reach out to live agent chat.
Prerequisites
- Yokohama Patch 6/Zurich Patch 0 (EA)
- Pro/Enterprise SKU with the Glide Virtual Agent plugin installed
- Google Workspace/Chat account
You can download the integration today in the ServiceNow Store here: Conversational Integration with Google Chat.
You can find additional documentation here: Exploring Conversational Integration with Google Chat
*Google chat integration support expanding to Now Assist in Virtual Agent is targeted in Q4, 2025 (Safe Harbor applies.)
