Step by Step Servicenow Integration with Microsoft Teams

[Abdul_Rahiman]

1. Install Virtual agent plugin (com.glide.cs.chatbot)

2. Navigate to Collaboration > Virtual Agent > Messaging Apps Integration.

3. Next to Microsoft Teams, click Install.

4.In the pop-up message for confirming redirection to Microsoft Teams to verify your identity, click OK.

5.Log in to Microsoft Teams and In the Now Virtual Agent screen, click Accept to accept the permissions for the app.

6. Navigate to Collaboration > Virtual Agent > Designer
Create the Virtual agent flow.

7. once you done with authentication and Creation of VA designer go to the Microsoft- Teams >>Apps >> Search Virtual agent and add it.

8. Click on the Virtual agent icon and enter the keay word which you have given in the VA Designer.

and You are done.

9. Below is the Demo which i have created.

 Demo Link

@Nabil Asbi 

Thanks and Regards,

Abdul Rahiman

https://www.linkedin.com/in/abdul-rahiman-590868125/

abdulrahiman400@gmail.com 

[Allu Gopal]

Hi,

I have created everything in this but facing a issue with microsoft teams.

Message in teams : ---- Hello, I'd like to help but I'm not set up yet. You need an active ServiceNow account to get access to everything I can help with. Please contact your ServiceNow administrator to set up the services.

Please help me on this to resolve this issue.

Regards,

Allu Gopal.

[Abdul_Rahiman]

Hi Allu,

MS teams should be licensed version.

can you please confirm me the same.

Regards,

Abdul

[rajeev17]

If we want to configure for Company Mail . It is asking admin approval

[Abdul_Rahiman]

Then you need to contact to Admin team of your Organization.

[Ashish48]

Hi Abdul,

I am facing the same above issue. As per your comments we can integrate snow  VA only with the licensed teams account only and not with personal teams account?

Regards

Ashish

[hiranmayeesahoo]

We have licensed version of TEAM and after integrated we are still getting same error in Virtual agent "You need an active servicenow account to get access to everything" . 

Anything i am missing out.

[Shubham_Gite]

Hey Folks,

Is it possible to integrate ServiceNow with Microsoft Teams? My primary requirement is that whenever a ticket lands in our assignment group, we receive a notification pop-up in a dedicated Team channel. This notification should allow us to take basic actions such as assigning the ticket or rerouting it to another team.

[Abdul_Rahiman]

Hi @Shubham_Gite ,

yes its possible go through the Docs

Thanks and Reagrds,

Abdul

[pavan patil1]

It needs admin access?

[Abdul_Rahiman]

Yes

[GauriSharma]

can I please see the demo

[Abdul_Rahiman]

please search in the youtube

[Uday Kulal]

Hi Abdul,

I want to setup teams integration with Servicenow. But my instance is a domain separated instance. is teams integration supported in domain separated instance ?

[rajeev17]

• Hi @uday,

it can be done i have implemented it in past . But check if the topics are showing related to your particular domain or not first make sure to check in the dev environment of teams which will be provided by client or by your comany

[Meena4]

Hi Abdul,

2. Navigate to Collaboration > Virtual Agent > Messaging Apps Integration.

from the above step after installation of Plugin, I am unable to see Virtual Agent under Collaboration.

Please help me to find this

[Sunil66]

Hi Abdul,

I am also facing same issue.

2. Navigate to Collaboration > Virtual Agent > Messaging Apps Integration.

from the above step after installation of Plugin, I am unable to see Virtual Agent under Collaboration.

Cloud you please help me to find this