Knowledge is coming to you! See below for a list of Virtual Agent and NLU related sessions coming to Knowledge, digital and live. It will be updated as the agenda is finalized. Most sessions will be recorded for future reference. All times are local.
If you haven't already, register now and build your Agenda over at knowledge.servicenow.com.
Hague
- Using Advanced Work Assignment To Get The Right Query Agent On The Job For Users - CCB1135-K22, May 11, 9:00.
- [LIVE] Implementing a People portal including Virtual Agent - SES1739b-K22, May 11, 14:00.
- [LIVE] Integrating ServiceNow Virtual Agent and Employee Center with Microsoft Teams - SES1291b-K22, May 12, 11:30.
New York
- Using Advanced Work Assignment To Get The Right Query Agent On The Job For Users - CCB1135-K22, May 9, 9:00.
- [LIVE] A customer’s AI journey on the Now Platform - SES1421a1-K22, May 12, 3pm.
- [LIVE] NLU tuning journey - SES1314a1-K22, May 12, 3:30pm.
Las Vegas
- [LIVE] What's new and what's coming for the ServiceNow Virtual Agent and NLU - SES1312a2-K22, May 25, 10:30am.
- [LIVE] A customer’s AI journey on the Now Platform - SES1421a2-K22, May 25, 11:30am.
- [LIVE] How to make the Agent Chat experience effective for agents to help your end users - SES1367a2-K22, May 25, 12pm.
- [LIVE] NLU tuning journey - SES1314a2-K22, May 25, 1pm.
- [LIVE] Integrating ServiceNow Virtual Agent and Employee Center with Microsoft Teams - SES1291a2-K22, May 25, 2pm.
Sydney
- Ten essential tips to getting the most value out of your chat experience - SES1539-K22, May 23, 9:00.
- Leveraging the Virtual Agent in ensuring employee safety - SES1478-K22, May 23, 9:00.
PS: I will be at Hague and Las Vegas, come find me and say hello!
