sachin_namjoshi
Kilo Patron
Kilo Patron

Problem Statement:

Users can manage delegates in service now with OOB delegate functionality. Wouldn't it be cool to do the same from Virtual Agent itself which can act as self service for end users??

 

Solution Details:

 

I have configured a virtual agent topic which allows users to manage delegate from virtual agent. This topic allow users to manage all of delegate functions:

 

- Assignments

- Approvals

- Meeting Invitations.

- Notifications

Also, validation is added for valid users before processing with creating delegates functionality.

 

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I have attached update set containing this delegate virtual agent topic.

 

Regards,

Sachin

 

 

Comments
Christy Morris
Tera Contributor

This is great it flows nicely! 

Have you made any modifications to allow someone to update/remove a delegate and/or have the VA show the user who their current active delegates are?

sarika ponnagan
Tera Contributor

How to Create Update AD User topic on Virtual agent for automation purpose

sarika ponnagan
Tera Contributor

Can u please share the virtual agent designer for Create Update AD User topic on Virtual agent for automation purpose.

Version history
Last update:
‎03-31-2022 09:57 AM
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