Active/Published Pre-built topics not showing in Virtual agent

[Community Alums]

Hi,

I activated "CSM Virtual Agent conversations" plugin in Serivenow and got all the predefined conversations and topic blocks. When I hit test active topics, I could only see 2 topics when there are more topics from CSM that are active for example "Create Case". Any help is greatly appreciated! Thank you

[Mark Roethof]

Hi there,

How are you testing this? With the preview and an admin role? Or the $sn-va-web-client-app.do? Or under a different role?I assume you checked if the CSM topics are active?

Can you describe your setting?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Community Alums]

As an admin, I looked for designer>Test active topics. 

[Mark Roethof]

Can you share a bigger picture of all your topics? The picture now only shows setup topics, topic blocks and an inactive topic. That all these are not visible to select from the topic picker, is correct.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Community Alums]