When a live agent is chatting with an end user and shares a hyperlink, the visible link text appears correct. However, the underlying backend URL is always rewritten to the same ServiceNow Virtual Agent embed URL (sn_va_web_client_app_embed.do), rega...
When an agent shares a link, for example a catalog item URL, the end user clicks the link and is redirected to the sn_va_web_client instead of the intended destination. Each time the user clicks the link, it loops back to the Virtual Agent web client...
Hi Wondeirng if anyone knows the answer to this. On Tokyo platform, we are using the "Run AI Search" topic block within virtual agent. When viewing on the web, the search results are coming back with links pointing to the current portal being used - ...
Hi Everyone,My current requirement is to configure Virtual Agent for a domain separated instance. I tried keeping the topics in the Parent domain, but it is not visible to the users in child domain. Is this expected?We are not planning to keep the to...
Hi Community,I am encountering an issue while designing a workflow in Virtual Agent Designer.Scenario:I have created a Topic Block with the type LLM (Now Assist enabled).I am currently building a "standard" Topic that uses NLU as the discovery model....
Hi Team, Need your support to understand and extract script actions or script includes used in virtual agent topicsAlso how to understand the Integration Hub or third-party tools integrated with the virtual agent topics RegardsNaresh
Hi Community,I am testing bot-to-bot integration for Virtual Agent using REST Explorer.What works:The REST call with action: START_CONVERSATION works successfully.A conversation session (nowSessionId) is created.The response returns a TopicPickerCont...
How to customize quick action buttons in VA enhanced chat (examples in the attached screen - "Check Ticket & Support Status" + "Request Status Agent" + "Report an incident") and set their follow up actions?I would like to set 2 quick action buttons ...
Hello Community,I would like to ask about the expected and recommended way to trace HTTP errors (especially 404) when using Virtual Agent + IntegrationHub (RESTMessageV2).BackgroundI have a Virtual Agent (VA) that triggers a parent Flow, which in tur...
what are the keyboard shortcuts for virtual agent ? do we need to enable any system property
HiHow to enable below feature of Virtual agentScreen reader compatibility
We have well defined and working NLU topics. Q - Is there any benefit if I convert the NLU topics to LLM?
We have around 500 NLU based virtual agent topics.Customer is asking us to migrate all of them to LLM based topics. I am not getting clarity on WHY to convert existing NLU based virtual agent topics to LLM based? What benefit will I get if I convert?...
Hi Community,I am facing (and deeply analyzing) an issue in ServiceNow Virtual Agent where the closing message“Thank you for using our support chat.”is displayed twice when the user types exit keywords like end or bye. What I changedCreated a custom ...
Hi Community, I’m working on a requirement related to Live Agent Chat and the record preview card that appears when an agent pastes an Incident number into the now assist in virtual agent.Scenario:An end user starts a chat with a live agent.From Age...
