Resolved! Hide topics from live chat
How to hide check ticket status and Show me everything button from live chat?
Forum Posts
Doing POC on Virtual Agent API using Postman
Hello,Doing a POC following the documentation steps provided in https://docs.servicenow.com/bundle/vancouver-api-reference/page/integrate/inbound-rest/concept/bot-api.htmlHitting the https://testabc.service-now.com/api/sn_va_as_service/bot/integratio...
How to configure VA search for catalog meta key words?
Whenever i enter catalog name in VA chat then showing catalog item in VA but whenever i enter meta keywords of catalog then not showing catalog item how to add meta keywords in VA
Resolved! How to Show kb articles on Virtual Agent dynamically?
We have 300+ KB articles that are visible based on a certain user criteria. We need to call these KB articles from VA conversation topics.We are aware of a way where we can show the KBAs by hardcoding them in a flow. Is there any way where we can can...
Resolved! Request Catalog Item - Automation
Hi community, I've been dedicating significant time to our Virtual Agent and have encountered a challenge related to catalog items utilizing Client scripts and UI actions. For each item, I've created specific topics, but this approach seems less main...
Virtual Agent restart conversation and reload history
When a user change the portal languageI need to restart the VA conversation in order to force it to update the language of the conversation
Can virtual agent get read the data from external sources and provide response?
Can virtual agent get read the data from external sources like sharepoint or an external database and provide response to the user?If yes, how to do it?
Topic missing in Designer
I have a topic that is active and accessible via Virtual agent. The problem is when I am trying to update the Topic it is not displaying in the Designer. I can see the topic is existing in the sys_cs_topic table, however the CB Topic ID (that looks u...
Resolved! Enable Virtual Agent Feature Bubble without SlideNav
Using the articles below I was able to come up with my own custom widget incorporating the features of each minus the slidenav as I wasn't a fan of the functionality compared to the OOB widget and the window focus. If this was a sidebar instead would...
Need to open knowledge article directly in new tab without showing snippet in AI Search
Hi everyone,So our requirement is: we use AI Search Topic Block to get results like Knowledge Articles and Catalog Items based on user input in Virtual Agent.When we select a Knowledge Article result, it currently shows a snippet with a "Read more" o...
url hibernates
Hello Everyone, Most of the instances are online or hibernating now. Please let us know if you are still facing issues with your PDI. We really appreciate your patience on this. We apologize for any inconvenience caused. Regards,dh ops h
Is it possible to add a line break in Dynamic Input Choice labels to display the full text?
In a Virtual Agent integration using Dynamic Input Choices, the label property of each option is rendered as single-line plain text.This means that:Special characters like \n (newline), <br> (HTML), or Markdown formatting (e.g., > ) are not interpret...
How to add Attendees into the Create Teams Meeting Action in Servicenow
Hi, Has anyone been able to set up the "Create Meeting" Action for Teams in Flow designer.I am trying to add a single user to the attendee field, but I dont know how it is expecting the data to come from as it is asking for an object array . I have ...
Resolved! Trying to display RITM variables in a VA Notification
Hello all, I am attempting to display variables in the VA notifications (sys_notification_va_content is the table for the content of these notifications) that are presented to our users. The end goal is to allow approvers to see all of the relevant i...
