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Virtual agent

Can I change the name and logo of "Now virtual agent" which comes up in MS teams?If yes can you help me with this query.  

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Microsoft Copilot integration with Now Virtual Agent

Hi @Victor Chen  We would like to know that if we search something like create an incident in MS co-pilot, it is giving the results but to actually perform the task it is routing us with the links provided to now virtual agent chat window in MS teams...

Dinesh90 by Tera Contributor
  • 1979 Views
  • 6 replies
  • 0 helpfuls

Resolved! Dynamic SLA Condition using "hasRole"

Morning, I would like to see if it is possible to have the ability on a SLA Definition that the condition is based on whether the user has a role or not.At present I have to manually add usernames into the SLA definition, which is not idea. I was thi...

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Utterances are triggering incorrect topics

Hi all, Context: Utterances are triggering incorrect topics when end users interact with the virtual agent.Actions Taken:Submitted feedback via the NLU Workbench test panel, marking the utterance as not relevant to any model.Verified the feedback is ...

how to send a meeting invite from ai agent?

I am building an use case using ai agent, one scenario is to send a meeting invite to the manager through ai agent. would be better if its team/webex/zoom.Can anyone guide me how to create an meeting link through ai agent and that link to employee ce...

Apaul by Tera Contributor
  • 373 Views
  • 1 replies
  • 0 helpfuls
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