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Idle VA chat reminder

Hi, I have a requirement where I want to display a reminder message to the user who are using Virtual Agent (Not Live Agent). If the user is inactive for lets say more than 3 minutes, VA should display them a message that says 'Are you still there?'....

sn_connect send message is not working in the business rule. can run it in background script fine

            var conversationId = sn_connect.Conversation.get('sys id of the conversation);            conversationId.sendMessage({                body: "Please don't leave the chat some agent will take over your conversation",                field: '...

Resolved! Documenting the VA Topic

I have a requirement to document our changes to our VA Topics and was wondering if anyone had any tips of a report or export that could give each piece of the topic and its associated settings to allow for quick re-builds and documenting changes betw...

Morgan Berry by Tera Contributor
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