Hi everyone, I'm working on an MSP instance of Servicenow where I have two portals under the same domain. Both portals have virtual agent (VA) enabled for Live Agent Chat.Chats are routed to different teams depending on which portal the end user is l...
Hi everyone, Recently while working with ServiceNow now assist, I saw that when a person is searching for something, it is giving him/her 3-4 options but same query asked from some other person it is giving him/her only 1-2 options for the same query...
Hi All Can someone please help me with my Flow designer action script below which is to update a field value based on the field name entered as the "field" input . (function execute(inputs, outputs) {var user = new GlideRecord(inputs.tablename);var f...
If user is not responding for particular time Virtual agents show the message "It seems you have left the conversation" and close the chat. However I want to set this notification for 3 times as a reminder and then close the chat with closing interac...
I noticed in a recent release that a new topic appeared in our Virtual Agent called 'Dynamic Translation Support Topic'. Unfortunately I can't find this topic in the VA Designer, or within the documentation for that matter. Has anyone else experience...
Hi,Does anyone know how to pass variables between VA Topics? I have tried using session variables below, I just get a null response in the 2nd topic. It works fine both the set and get methods are within the same topic.Topic 1:var session = gs.getSe...
There is requirement of creating a report of number of days the problem is opened, based on the opened/created date to today for a major problem record, without modifying/creating a field column on Problem table
Hello,I’m working on a project in my Personal Developer Instance (PDI). When I try to use Virtual Agent Designer, I get the error:"Upgrade required. Please upgrade to access all features. Contact your Account Executive for more information."Is Virtua...
Hi Everyone,Has the "AI Agent Fabric to support Agent-to-Agent interoperability and MCP" been released and generally made available yet? I read in another forum post that it will be available from Q3'25; however, I can't find whether it is available ...
Hello Everyone, Just wondering if Now Assist supports integrations with external MCP servers or API based Agents?For example, I have an AI agent built with langChain that does some automation like adding records to Excel sheets.Is there a way to allo...
Hi everyone,I'm trying to set up the Google Chat integration for Virtual Agent in my PDI but have run into a problem. What I've done:Installed and Activated the Glide Virtual Agent plugin.Installed the Google Chat Integration for Virtual Agent plugin...
Hi, The users are getting "I'm having technical issues and won't be able to continue this conversation" error in between Ai search topic. After "Here are the result you find helpful" its showing error message. We replicated the same issue but its sh...
Hi everyone,I’m reaching out for some help as I’ve been stuck on an issue that’s keeping me up at night.I’m new to Virtual Agent, and my company recently purchased Now Assist. I started building an LLM topic with some straightforward instructions:The...
Hi, We have a requirement to allow Guest users to access the Virtual Agent on a public site and interact with Virtual agent topics. It is currently not possible to embed the Virtual Agent widget on the site but we can add new URLs. Is it possible...
