Hello all, I am attempting to display variables in the VA notifications (sys_notification_va_content is the table for the content of these notifications) that are presented to our users. The end goal is to allow approvers to see all of the relevant i...
Looking for Demo Video of ServiceNow Integration with MS Teams for HRSD Case Management ( HR Agent connecting with the Employee through MS Teams)
Hi,We are on Xanadu Patch 9 and enabled an Enhanced Chat feature however few of the enhanced chat features are not working us: 1. Ask a follow up link in search results are not clickable for us2. Chat pinning icon beside resize icon is completely mi...
I've posted this in the Teams community but not getting any responses:Does anyone know if this is possible? I'm looking for the topic to update or a way to block attachments from being added when not in a topic regarding the task. I see that when a ...
In my ServiceNow instance, I’ve marked specific catalog items and record producers as Make as non-conversational, but they continue to show up in Virtual Agent search suggestions. I need to completely hide these from VA, as they’re not meant for conv...
Hello All, I'm using Dispatcher and Target topic approach for password related issues such as Synch password, Reset Password or Change Password. "Password Issue" being a dispatcher topic discoverable by NLU while target topics are not set to be disco...
Hello friends- I have enabled Dynamic Translation in Yokohama Version. Using the default translator service of ServiceNow. I have added the language code mapping to one different table as well. Still I am getting this error. Screenshot attached. Un...
Hi All, How do we hide the Virtual Agent portal widget for certain users based on user's country? Please provide your inputs. Thank You,
We're currently using the Virtual Agent API to integrate ServiceNow as a secondary chatbot, and we've successfully established a connection with our primary chatbot.However, we're facing a challenge. We need a way to track when a message sent from a ...
Currently setting up Virtual Agent on our Employee Centre and having some issues with the AI Search - Fallback. The fallback seems to work as expected, returns catalogue items and I can open them as expected. The issue im having is with Knowledge Bas...
while doing the virtual agent simulator on demand course in the now learning and in the 14 lab instance practice I have done the all things which are given in that pdf but still it is not validating please suggest and help how to do these and valid...
Hello, I've set up virtual agent on a on - premise instance and I'm having issues trying to upload files (tried JPEG, PNG) through virtual agent on the service portal. Every time I try to upload the attachment I get a message that says "We couldn't ...
HI All.How many topics can we add in virtual agent (more options ) how to add and how to set limit.
Expert Feedback Loops runs every 30 days. Question is, is there a way to see when it ran?
Hi All, Kindly suggest any solution regarding my issue. I want to setup a topic for delegate a user through using Virtual agent action. I am facing issue of searching user table data but its takes long time to load. Thank you in advance.
