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AI Search Fallback

Bharath38
Giga Sage
Giga Sage

Our setup topics have AI Search Fallback set to OOTB AI Search Fallback and Fallback set to custom setup topic with contextual search added. 

 

Question I have is in ootb AI Search Fallback topic AI Search has blank Search source so how does AI search work without search source defined ? Should we copy and add our service portal default search source so that AI search first uses it and if not found it uses fallback with contextual search ?

 

@Victor Chen  any inputs please ? 

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