I would like the virtual agent to look for articles on the knowledge base based the sentence written by the end user. The virtual agent must display those articles without the use of a topic. How can I do it?
Hi, I am working on chatbot integration using Virtual Agent API but when I am trying to send the payload to the OOB endpoint i.e https://instancename.service-now.com/api/sn_va_as_service/bot/integration using Resi API Explorer, I am getting the below...
I want to create an incident with variable section through virtual agent, the same way we create through record producer. I tried the the way by which we create RITMs but it's not working.
Hello everyone, There seems to be very little information on how to properly move a VA topic and it's associated NLU model from one SN instance to another. Here's what I've tried: Created an Update Set and made it currentWent into VA Designer saved a...
Hi experts, I'm trying to achieve auto linking users' servicenow accounts to the 3rd party messaging app. I'm using the virtual agent api, and getting a popup saying "Link to servicenow" or "continue as guest". I want this to be automated instead. ...
As far as I understand the window object is not available in the virtual agent. Is there a way to get the user's operative system name? with the window object I would do something like this: window.navigator.appVersion. Is there an equivalent in serv...
Hello, I am trying to move one virtual agent system property to another instance via update set. Property Name - com.glide.cs.general.closing_message Error - Version loading was stopped by PropertyUpdateLoader for sys_properties Please let me know th...
Dear all, I am following this tutorial: https://www.youtube.com/watch?v=cyhmMyG4jKk to implement Virtual Agent API. I have installed sn_va_as_service, but when in Log Step, I can't find the source: sn_va_as_service, I will put two comparison screensh...
Hi all Am stuck on what I think should be an easy task but it's had me pulling my hair out so looking for some assistance. I have been working on a VA topic that allows users to chase or escalate a ticket. Part of the requirements for this is to have...
Team, I'm using Virtual Agent REST API to chat with an Agent using from a custom UI I'm building. When sending an image attachment to the agent, I can see the Agent chat showing this message "We couldn’t download your file using the specified URL. Pl...
Hi All, Migrating from Connect Chat to Agent Chat. Two Questions: 1. In Agent Chat where do agents see (after accepting a chat) which queue the chat was routed too on the Interaction Record? 2. for reporting, I cant see how the Interaction record wo...
Hi Team, We are trying to create NLU Model in Japanese language, Have created topic and intent in specific language. Facing issue while mapping intent with specific language topic. Why Different Language Model is not visible for me ? Although i ha...
Hi Team, When we click on "Show me everything" in the Virtual agent chat, only "HRSD queries" and "ITSM queries" should be shown as the main topic and after clicking on "HRSD queries" all the HRSD related topic should be shown and in case of "ITSM qu...
Dear all, Is there any tutorial to describe how to integrate the virtual agent with the 3-rd application (not in the list)? I am following the documentation but I think it would be better if there was a tutorial video. Thanks for your answer.
Hello, My requirement is to update the greeting message when the Live Agent enters a chat I cannot find this message in sys_ui_message.list I have added 2 properties to the Category chat setup: com.glide.cs.general.welcome_message and com.glide.cs....
