AI Search Functionality is not working for Virtual Agent

Manisha30
Tera Guru

‎07-29-2022 01:02 AM

Hi All,

We have recently upgraded our Employee Service Center to Employee Center Pro and the instance version is Rome. Also we have enabled AI search in our instance, but the AI search functionality is not working for Virtual Agent like displaying Genius results card for catalog items or knowledge articles, typo handling etc. Can someone suggest on this issue.

Thanks in advance.

Manisha

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nilimadesai
ServiceNow Employee
ServiceNow Employee

‎07-31-2022 10:24 PM

Hi Manisha,

Assuming AI Search is fully enabled on your instance and working on the configured portals, it can be configured for Virtual Agent as per knowledge article: KB0961550: Configuring AI Search for Virtual Agent

If I have answered your question, please mark my response as correct and/or helpful.

Regards,

Nilima