Firstly apologies if a solution to this problem is already out there. I've personally not been able to find one after searching in the community forums and documentation. To start with a big of background info. I had a requirement where I needed to p...
Hi, I am trying to separate topics for both portal IT and HR but not able to achieve it, we have two different portals and i want both portal should display different topics, topics which are visible on HR portal should not be visible on IT portal.
Hi, I am trying to delete entities on the models. But i cannot find an option to delete them.
Hi, I created a topic (Search knowledge base) to be used in my chatbot. But it is showing all knowledge articles of all knowledege base of a particular domain. I want to show knowledge article of a single knowledge base. Name of my knowledge base is ...
I'm now customizing contextual search to change the number of result shown in the contextual search. With the default setting, results of contextual search will be shown in threes, and maximum 20 results will be returned. I've found variables "limit...
Hello All, I have a requirement to submit the catalog items through the virtual agent. I have gone through the OOB Plugins which has "Search for catalog item" and " Order a catalog item" topics blocks. Using them we can submit catalog request. But it...
I want to develop several topics in a virtual agent, and I want to assign different live agents to each one. Is it possible to do this? If yes, how?
We're currently facing an issue while integrating ServiceNow with MS Teams to create risk events using the Now Virtual Agent. We keep encountering the error message: "Your Microsoft Teams tenant associated with is currently registered with instance."...
I'm trying to duplicate the Request Catalog Item topic block to do some modifications to the output of a Configuration Item choice selection, but I get this error and can not publish. None of the cards are ID the same error... not sure whats going on...
Hi all, We have recently started using Virtual Agent with NLU. There are three separate NLU models with an intent each. Each intent is connected to a different Virtual Agent topic. For each intent, we have a good number of utterances around 100 eac...
Hello, I am working with a clone VA widget. Is there an additional options I can add into the Client Controller so that when a user clicks the 'X' icon, to close the chat window, the chat conversation ends? Essentially I am trying to close the conve...
Hello, I was looking answers for below questions For all the topics interactions created?Chat transcript table name?Table to get consolidated conversation topics and user?What all details gets captured in interaction table?Where the chat transcripts...
Hi All, We are customizing the virtual agent topic for displaying the count of incident. So we have to get incidents which are updated additional comments within last 3days only. For this I tried one code but it fetching all the active incidents of c...
Hi All, i wanted disable the what's your issue or request?Or take a look at what i can help today greeting message in virtual agent. but I wanted to display show me every thing see blow screen short. Kindly suggest me .
I responded to a similar post here. To summarize: This is an edge case where a user attempt to contact a live agent, but none of them accept the chat. I'd like to continue on my flow with a variable that tracks that none of the 'available' HD Techs ...
