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Virtual Agent and Record Producer

So my requirement is that when logging an incident through VA, that the user is given the same set of questions to answer in sequence, as when logging an incident through service portal, which uses the reord producer to populate all the fields. Any i...

Resolved! GenAI controller, NowAssist, On-prem LLMs connect

Couple of questions on GenAI on the Platform Does NowAssist, require GenAI Controller to connect LLMs (NowLLM, OpenAI, Azure)Is there a roadmap for GenAI Controller to connect to third party LLMs, eg on-prem finetuned Llama?   

Yuriks by Tera Contributor
  • 4127 Views
  • 7 replies
  • 5 helpfuls

Resolved! Removing old disabled intents in VA NLU models

Hi,we've been running  VA for sometime now and evolved over time. We now have a number of disabled unattached intents in our IT model. I'd like to do some house keeping and actually delete these old intents. Is this safe and what are the chances of a...

Bish Khan by Tera Contributor
  • 2087 Views
  • 5 replies
  • 3 helpfuls

Change the OOB Virtual Agent prompt

Hi everyone, I want to change the OOB virtual agent prompt when the user searches for any keywords and knowledge articles and catalog items are displayed. Text to be changed: Below are what I can found from our knowledge base

Chandrika4 by Tera Contributor
  • 574 Views
  • 1 replies
  • 0 helpfuls

Minor issue post upgrade to Washington DC

Hello everyone, We just upgrade our lower environment (DEV) to Washington DC and only one issue was found in Virtual Agent.When we ask something, the VA presents few options that matches what we are looking for, we select the best option and then VA ...

Screenshot 2024-04-03 112246.png

Unable to train NLU due to attachment size limit

I have a customer who has set the property com.glide.attachment.max_size to 5MB as part of a requirement they have to limit attachment sizes for an integration they have.  Whilst in itself - that would appear ok, it has prevented us for implementing ...

APW by Tera Contributor
  • 635 Views
  • 1 replies
  • 0 helpfuls

virtual agent

Hi everyone, I have a question regarding the AWA Work Assignment & Interactions for Virtual Agent.  When an agent is not available (i.e outside of his business hours). Is there a way to view that information in the Interactions ? Is there a column in...

Manasa_116 by Tera Contributor
  • 1177 Views
  • 5 replies
  • 0 helpfuls
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