Hello, I am working with a clone VA widget. Is there an additional options I can add into the Client Controller so that when a user clicks the 'X' icon, to close the chat window, the chat conversation ends? Essentially I am trying to close the conve...
Hello, I was looking answers for below questions For all the topics interactions created?Chat transcript table name?Table to get consolidated conversation topics and user?What all details gets captured in interaction table?Where the chat transcripts...
Hi All, We are customizing the virtual agent topic for displaying the count of incident. So we have to get incidents which are updated additional comments within last 3days only. For this I tried one code but it fetching all the active incidents of c...
Hi All, i wanted disable the what's your issue or request?Or take a look at what i can help today greeting message in virtual agent. but I wanted to display show me every thing see blow screen short. Kindly suggest me .
I responded to a similar post here. To summarize: This is an edge case where a user attempt to contact a live agent, but none of them accept the chat. I'd like to continue on my flow with a variable that tracks that none of the 'available' HD Techs ...
I have a record producer and I have created translation records on "sys_translated" table for questions and question choices. Based on some conditions I am adding and removing options using an Onchange client script, for the added Options through the...
Hello,I installed "ITSM Virtual Agent Conversations " plugin and "ITSM Virtual Agent Conversations lite" plugin. but i couldn't find "Search knowledge base" topic in my topic list. is there any plugin am missing?version: Vancouver
Hi Everyone, I'm new to using virtual agent and am in the process of trying to set up topics and change the greeting. The out of the box greeting is Hi, I'm your Virtual Agent. Let me know how I can help you today. and I would like to customize this ...
Hello Everyone, We are currently on Utah release and wanted to understand is it possible to hide the 'Show Me everything' button on the Virtual Agent Chat that pops up after the greeting when a conversation starts. Because of the large number of topi...
Hello, everyone! I would like some help with virtual agent! 1) Is it possible within the agent workspace chat to paste images through ctrl + v instead of having to click on the image button and load one that is already saved on my computer? Attached ...
We have integrated our instance with Teams (Single tenant), now we are looking to connect our dev instance to Teams using self configured bot , can single tenant instance use Self configured app and Pre published app at a time ? Production will be co...
Hi all,I'm trying to test out the Virtual Agent and NLU Service features on my developer instance but running into an issue. I have upgraded my instance to Vancouver and enabled the Virtual Agent service. However, when I navigate to the NLU models co...
I have a use case where I'm using a pre-chat survey to route a user to a certain assignment group for agent chat. I want to be able to have the bot connect the user to an agent directly after answering the survey, without having to click "show me eve...
Hello all, I am just starting to dip my toe into this particular pool. I have the necessary plugins installed, and I can in fact create an incident via the virtual agent. However, it appears that it creates a Universal Request, which appears to be ...
"In the Virtual Agent Designer, all functionalities are operating smoothly across every topic block and even during preview sessions. However, despite this seamless functionality, I am encountering an issue where I am unable to create a case within t...
