When I type "help" in the virtual agent I get the attached message. Does anyone know if there is a way to customize this message. I want to add a link to our corp VA FAQ. I'd also like to add/remove tips. Thanks, John
Hi All, Im setting up multiple queues in Advanced Work Assignment, that refer to my Live Agent handoff conversation. The script for each queue uses the Live Agent variable 'LiveAgent_queue' and is setup like this: (function execute() { vaVars.LiveA...
Is there any possibility to get a pop up window to display the KB article. Usual flow is when a user chats with the VA and based on that VA will provide certain KB articles matching the search and when the user clicks on the KB Article it redirects h...
Our team has implemented using a virtual agent to notify us when records are updated, but the notifications are not showing up.The following is a list of objectives and work done to implement the system, and we would like to know if there are any mis...
Hello, I have added a custom data visualization (Data visualization type = Donut) onto the Virtual Agent Dashboard Overview page. It is retrieving data from a table. However, it is not retrieving data in the specific date range as selected in the "St...
We have Virtual Agent integrated with our Teams. When a user is new, logging in for the first time, Teams VA provides the _help_ card to the user automatically. This way the user knows about the Virtual Agent.I know we cannot modify this _help_ topic...
I am having a weird issue when running the VA Topic Recommendations in my test and production instances. However, I am not receiving any errors in my dev instance. I have checked the versioning to validate they are all running the same version for th...
For virtual agent we have added the keywords so that when we type that keyword related topics should come up.It is working fine in dev instance but after cloning it is not working in the test instance.What can be the issue as everything in the topics...
Error MessageonSubmit script error: TypeError: Cannot read properties of undefined (reading 'replace'):function onTemplateFieldSubmit() { var allowMultipleCarets = false; var CaretValidationError = function(message) { this.message = m...
Hi, I have created the following topic: When using VA bot integration API in Postman, I am getting the following response when this topic is triggered:I am looking for response sent to the user only, that is, in this case "I didn't understand that". ...
Hi, I have pushed my VA setup to test instance and This topic version is not supported on this instance. Check with your ServiceNow Administrator for assistance has been thrown whenever I click on any topic.I tried to make another update set with dum...
Hi team,I create RITM's using "Request Catalog item" all good but customer wants to remove or change the message "Alright, you're all set. Shall I submit this request? ". Help me on the sameThanksAnil!
Hi folks, Iam new chat bot, i am using OOB topic block " contextual search" in topic flow. In that there is input mapping section has following fields are context(string ) and query(string) , I do not know what would be entered to those field. I ha...
There is an Issue with the out-of-the-box Topic Block named Update HR Case. I see this message when trying to Test the Topic Block.Issues (1)Fix these issues to test or publishvainputs.comments is unknown, but is referenced at 'additional Comments'. ...
