Hello,I installed "ITSM Virtual Agent Conversations " plugin and "ITSM Virtual Agent Conversations lite" plugin. but i couldn't find "Search knowledge base" topic in my topic list. is there any plugin am missing?version: Vancouver
Hi Everyone, I'm new to using virtual agent and am in the process of trying to set up topics and change the greeting. The out of the box greeting is Hi, I'm your Virtual Agent. Let me know how I can help you today. and I would like to customize this ...
Hello Everyone, We are currently on Utah release and wanted to understand is it possible to hide the 'Show Me everything' button on the Virtual Agent Chat that pops up after the greeting when a conversation starts. Because of the large number of topi...
Hello, everyone! I would like some help with virtual agent! 1) Is it possible within the agent workspace chat to paste images through ctrl + v instead of having to click on the image button and load one that is already saved on my computer? Attached ...
We have integrated our instance with Teams (Single tenant), now we are looking to connect our dev instance to Teams using self configured bot , can single tenant instance use Self configured app and Pre published app at a time ? Production will be co...
Hi all,I'm trying to test out the Virtual Agent and NLU Service features on my developer instance but running into an issue. I have upgraded my instance to Vancouver and enabled the Virtual Agent service. However, when I navigate to the NLU models co...
I have a use case where I'm using a pre-chat survey to route a user to a certain assignment group for agent chat. I want to be able to have the bot connect the user to an agent directly after answering the survey, without having to click "show me eve...
Hello all, I am just starting to dip my toe into this particular pool. I have the necessary plugins installed, and I can in fact create an incident via the virtual agent. However, it appears that it creates a Universal Request, which appears to be ...
"In the Virtual Agent Designer, all functionalities are operating smoothly across every topic block and even during preview sessions. However, despite this seamless functionality, I am encountering an issue where I am unable to create a case within t...
I am looking to hide OOB Virtual agent on portal based on condition for logged in user.I am looking assign below value data-flag= false (this value set from script include based on some user values and conditions through properties)Note not using ...
I would like to know who is the primary and secondary roster contact details for a specific day. I've some community and docs search but couldn't able find the right table which stores these schedules. Could anyone let me know the table which contain...
So my requirement is that when logging an incident through VA, that the user is given the same set of questions to answer in sequence, as when logging an incident through service portal, which uses the reord producer to populate all the fields. Any i...
Couple of questions on GenAI on the Platform Does NowAssist, require GenAI Controller to connect LLMs (NowLLM, OpenAI, Azure)Is there a roadmap for GenAI Controller to connect to third party LLMs, eg on-prem finetuned Llama?
Hi,we've been running VA for sometime now and evolved over time. We now have a number of disabled unattached intents in our IT model. I'd like to do some house keeping and actually delete these old intents. Is this safe and what are the chances of a...
Hi Experts, During the live agent handoff, for live chat requests coming from a 3rd party system, we are passing the history of the user - bot communication to ServiceNow live agent. This way the agent gets a visibility of the chat that happened pri...