I am trying to filter out the English Language articles and show only French articles for France users in Virtual agent. I am using the OOB Virtual agent flow 'Search Fallback Topic' which uses the default contextual search Topic block. I have create...
I would like to know who is the primary and secondary roster contact details for a specific day. I've some community and docs search but couldn't able find the right table which stores these schedules. Could anyone let me know the table which contain...
So my requirement is that when logging an incident through VA, that the user is given the same set of questions to answer in sequence, as when logging an incident through service portal, which uses the reord producer to populate all the fields. Any i...
Couple of questions on GenAI on the Platform Does NowAssist, require GenAI Controller to connect LLMs (NowLLM, OpenAI, Azure)Is there a roadmap for GenAI Controller to connect to third party LLMs, eg on-prem finetuned Llama?
i dont want to show this message when enter any wrong text or some unknow word
Hi,we've been running VA for sometime now and evolved over time. We now have a number of disabled unattached intents in our IT model. I'd like to do some house keeping and actually delete these old intents. Is this safe and what are the chances of a...
Hi everyone, I want to change the OOB virtual agent prompt when the user searches for any keywords and knowledge articles and catalog items are displayed. Text to be changed: Below are what I can found from our knowledge base
Hi Experts, During the live agent handoff, for live chat requests coming from a 3rd party system, we are passing the history of the user - bot communication to ServiceNow live agent. This way the agent gets a visibility of the chat that happened pri...
I have some user typing one special character in the Virtual Agent and that jumps them to the Live Agent topic (the topic we use to get to live chat.Anyone know of a trick to prevent this? I cannot use the NLU with a single special character, Ideas...
Hi, I am new to Virtual agent module and trying to figure it out on getting catalog items to the virtual agent and process from there such as to take inputs from the user for the selected catalog item and submit a request for that item. Can anyone pl...
Hello everyone, We just upgrade our lower environment (DEV) to Washington DC and only one issue was found in Virtual Agent.When we ask something, the VA presents few options that matches what we are looking for, we select the best option and then VA ...
I have an error in virtual agent designer that I can't unable to deactivate the topic in the designer. It shows this type of pop-up when de-activate it. pls help me in this.
I have a customer who has set the property com.glide.attachment.max_size to 5MB as part of a requirement they have to limit attachment sizes for an integration they have. Whilst in itself - that would appear ok, it has prevented us for implementing ...
Hi there, Any one else experience this? Can anyone help or advise. I enabled the Chat transcript download functionality and at the end of the Chat, I do see the Download button. However, when clicking on the Download button, the download does not sta...
Hi everyone, I have a question regarding the AWA Work Assignment & Interactions for Virtual Agent. When an agent is not available (i.e outside of his business hours). Is there a way to view that information in the Interactions ? Is there a column in...
