Hi everyone I've noticed none of the NLU utterances are working while testing the bot, and the topic only "runs" when I selected the topic from the "show me everything" button. I'm starting to believe the NLU model isn't working as it's not picking u...
Hi all, I'm trying to make the virtual agent more prominent in Service Portal. Is there a way to customize virtual agent popup? (for example: change the size and shape of text bubble, edit the "open chat window" text, etc.) Thanks!
Hi Experts, I have an Incident Satisfaction survey with the following questionsThe trigger condition is set to trigger whenever the incident state changes to 'closed'Now, I would like to send out the same survey instance via virtual agent as and when...
Hi All, How to display multiple link as named Catalog Item in ServiceNow Virtual agent I have queried and got the name,sys_id,and short_description of 4 catalog items where name contains "Laptop" and have stored it in a variable. All variables name w...
In the training exercise I'm doing, clicking Test on this -- loads the Default Chat Experience instead of "Which type of NeedIt record would you like to view?":Am I doing something wrong?
Hello.I am looking for a way to deactivate a built topic and activate its duplicate.Specifically, I duplicated the pre-built topic "Greetings." and created a new greeting "Greetings.-v2". However, "Greetings.-v2" is not reflected in the portal and th...
Hi everyone, Has anyone experienced Intent Discovery not working? I've been trying to run a few analysis over the course of this week, and all of them would eventually get stuck on "Preparing to run", so I would eventually have to cancel it. For the ...
Hi Team,1. I created rest message and getting the result from external site.Requirement: How to show the results along with KB articles and catalogs 2.a. As of now, I load the response (REST Message response) to the custom table using Flow Designer.b...
Hi everyone - hoping there's some smarts out there that can offer ideas on this.I'm wanting to design a topic that generates an email to a shared mailbox, is there a script that creates this experience?
Hello Everyone, In virtual agent, when user clicks on a knowledge article link it should open as popup.
Hi All, I would like to know how to enable and configure search knowledge base. Can some one help me with the solution please?
Hello All, I have a question, what are the factors or maturity levels I need to consider before implementing a successful Virtual agent ? ex: having clean Catalogs and knowledge articles? any pointers or any information regd this will be highly app...
Hello Community,I want to change the placeholder text "Please type your request" to "Press show me everything" in the user input box and make the user input box read-only.Any help would be greatly appreciated.Thanks!
Hello! We're working on a significant change to our Virtual Agent setup that essentially adds a bunch of new Topics and NLU intents that map to them. We're trying to move these changes to our prod environment but make them available to a limited audi...
We have a requirements for employment verification letter, we have a topic within the virtual agent that presents two nods, one for US employees and one for Canada Employees, how can I restrict this so that US employees do not see the Canada option, ...
