Hello!We recently launch HR SD Virtual Agent and just started using the Virtual Agent Dashboard now that data is being populated. We noticed that the Transcript section of the Conversation record has this message: "No messages to show for this conver...
We've have recently implemented Virtual Agent on our Production instance. Feedback from users is that they would like the Virtual Agent to automatically open when accessing the Service Portal rather than clicking the tile.Does anyone know if this is ...
I have created my custom greeting set up topic which is already publish but unable to set setup topic to Greetings.I don't know why it is?Please help me to resolve my issue?Thanks
Hi,I have a strange issue where I am unable to publish a NLU model. I have trained it several times and also tested it with different utterances but the 'Publish' is disabled. It looks like a defect. Any idea what the problem might be?Regards,Ayman
We have installed Virtual agent and published some topics which used to work in past, after recent clone when I committed update sets back in dev it's directing to Live agent directly w/o showing any topics or topic picker. I have checked chat config...
Afternoon. We have a Ui Action that when pressed denies admin access. I am trying to automate this so if you are not on a pre approved list of users your request gets auto denied. How can I utilise the script in the UI Action to either run in a busin...
we currently use employee portal. When I use Virtual Agent to redirect users to a Catlog Item /request page under employee portal, then it will open in next tab with respective record but at the same time in the new conversation starts again. And pre...
Hi team, My requirement is pretty simple, but I am unable to find where exactly I have to modify the message. When end user opens virtual agent chat in service portal, it gives him "Live chat agent" template along with 2 other templates. When he sele...
Hi, I would like to do a virtual agent transfer to a live agent taking into consideration skill level. If I just want to check if the agent has a skill then I can use vaVars.LiveAgent_mandatory_skills = 'e52b26e41ba2bd105cc4206a274bcbe1'; in my...
Hi , when some conversation is going on and if VA provided KB article link. if user user click the link then new tab opens with respective article. but at the same time VA also open and show ongoing conversation. but i want in redirected URL, VA shou...
I have created a new Topic for the purpose of HR, There I have used the contextual search topic block. In that topic block if "Did any of this information resolve your issue?" it is boolean with yes or no so if it is yes I want to end the conversatio...
Hi community, Our customer has been successfully using the VA from Teams in the previous release. We followed the integration process and requested the app from the Teams app store, aligning with @Victor 's article: Link. Everything was working smoo...
The Virtual Agent Dashboard has a metric of topic completion based on whether the "End" node was reached. The problem here is we often have pathways through a topic that need to transfer to an agent (intentionally) - and even though that may well be ...
Hi, when clicking a link in Virtual Agent to display a ticket the portal is opening in a new tab with the details of the incident. A new VA chat is opening in that tab. Now there are 2 VA chats going on in both tabs. The original one with the link...
I am looking for an explanantion as to how end-to-end VA conversation gets saved to Interaction record. Context - I have seen many requirements where custom fields in interaction record needs to be populated, all solutions are via scripts(gliderecord...