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Resolved! Re-open or Cancel Incident using Virtual Agent

Hi All, How to Re-open or Cancel Incident using Virtual Agent?Is there OOB functionality where if we select any incident then it asks to cancel the incident and updates the worknotes and changes the state to cancel?     Regards, Harsha

Harsha M V by Tera Contributor
  • 801 Views
  • 2 replies
  • 2 helpfuls

Dynamic translation error message

Hello, I have configured the Dynamic translation in my test instance(for testing purpose), and it works fine with Microsoft Translation after configuring the Azure credentials.The problem I currently face is that: I have the translator button next to...

Virtual Agent NLU integration Query

In my PDI: 1.I am getting this below error whenever I navigate to nlu workbench->modelSome features may not be available because the connection to NLU Service is not available. Please try again after sometime, if the issue persists log an issue with ...

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rachna56 by Tera Contributor
  • 433 Views
  • 6 replies
  • 3 helpfuls

How to enable Virtual Agent on specific Portal?

I recently inherited a SN instance and I am going to be working on building a Virtual Agent to support IT requests. This instance has an employee portal set up and when I go to it I see the chat icon is already present. When I click the chat icon, a ...

jschaenzle by Tera Contributor
  • 12311 Views
  • 1 replies
  • 6 helpfuls

Resolved! Chat Satisfaction survey - why can't we use templates?

Hey all,  I am trying to add a chat satisfaction survey for Virtual Agent. The customer should be able to select from two options on one question like: Overall Satisfaction with this chat session? Great (thumbs up emoji) Not great (thumbs down emoji)...

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YenGar by Mega Sage
  • 1422 Views
  • 7 replies
  • 4 helpfuls