AI Search results through Virtual Agent on Now Mobile App linking wrong portal
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10-27-2023 09:09 AM
Hi
Wondeirng if anyone knows the answer to this. On Tokyo platform, we are using the "Run AI Search" topic block within virtual agent.
When viewing on the web, the search results are coming back with links pointing to the current portal being used - this is what we expect.
however, the now mobile app is returning links with the '/sp' portal instead of mesp. This is causing issues as the /sp portal is not used so we're getting issues.
I cannot locate anywhere to configure the portal that nowmobile should use for AI search.
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10-30-2023 02:44 AM
Tracing my way through all the scripts, it seems to all boil down to a single function call: vaSystem.applyLinkTemplate(String sysId, String tableName, String actionName)
Which according to docs: "Creates an external link that is specific to a portal."
Virtual Agent scripts (servicenow.com)
The problem is, theres no where to specify which portal. On the web it seems to behave contextually, using whichever portal your are browsing at the time (i.e. /sp if on service portal, /esc on employee center)
However, when using Now Mobile, it is pointing to /sp... when it needs to be /mesp.
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02-07-2024 04:03 AM
Hi Drothery,
We are running into the same issue, did you manage to achieve this in any way?
