Any ideas on users giving a Thumbs up in a chat that is integrated with Teams

[Lynda1]

We have Virtual Agent and MS Teams integrated, when users are in Teams using VA and go to live chat, there are times the user gives the agent a thumbs up. The agent does not know the user gave a thumbs up unless the agent is remoted into the users computer and sees the user give the thumbs up.

I am thinking an enhancement but wanted to see if there is a setting I am not aware of that when a user gives a thumbs up, the agent sees it in their chat.

These are the words from one of our agents:

"Okay once again if not remoted in would not know the person gave a thumbs up on chat in teams"

Is there a setting that allows the agent to see these, maybe it is in the San Diego version?

[Lynda1]

Yeah!  I am not crazy!!  thank you for confirming this one!

[Anna T_]

Hi Victor,

Where can this be enabled? I have tested and the agent is receiving a broken image link when the user sends a smiley face emoji in Teams chat.

Thanks,

Anna

[Anna T_]

Ah... it looks like the emojis in Teams that move (smiles, hand gestures, etc.) or do not have a matching emoji shortcut in SN will come over as a broken image link, and the ones that are stationary that have a matching emoji shortcut in SN (sunglasses, orange, etc.) will successfully be passed to the agent. Is there any workaround to this?