Virtual Agent – How to Disable User Input After clinking on end chat
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07-06-2026 11:46 PM - edited 07-08-2026 10:01 PM
When the user clicks End Chat, I want the Virtual Agent session to be completely closed, and the user should not be able to enter any more messages unless they explicitly start a new chat session.
- Is there a way to disable or hide the chat input box after vaSystem.endConversation() is executed?
- Is this behavior configurable out of the box in ServiceNow Virtual Agent?
Flow -

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07-07-2026 10:14 AM
Hello Team,
Can anyone please help me with the steps to achieve this requirement.
Thanks
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07-08-2026 10:01 PM
Hello everyone, please let me know if anyone resolved this type of issue.
