Virtual Agent – How to Disable User Input After clinking on end chat

Rahul63
Tera Contributor
When the user clicks End Chat, I want the Virtual Agent session to be completely closed, and the user should not be able to enter any more messages unless they explicitly start a new chat session.

  • Is there a way to disable or hide the chat input box after vaSystem.endConversation() is executed?
  • Is this behavior configurable out of the box in ServiceNow Virtual Agent?
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