Bypass virtual agent and go to live agent in service now with link.
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yesterday
Hello,
In our environment for emergencies we want give users a URL that when used bypasses the virtual agent and queues them directly for live agent assistance. Anyone aware of the process for this. Ideally we have a way to activate and deactivate this URL/function.
Thanks in advance.
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54m ago
I'm interested in similar - specifically triggering a particular topic based off a URL.
I had this functionality (start topic from URL - which could be the live agent topic) built into a customized VA "legacy" widget from years ago but since they've moved away from the widget, I've not found a way to do it.
With the widget, I loaded the $sn-va-web-client-app page with the sysparm_topic_id parameter pulled from a URL parameter like this:
$ctrl.vaSource = '/$sn-va-web-client-app.do?sysparm_nostack=true&sysparm_stack=no&sysparm_skip_load_history=true&sysparm_topic_id=' + topic_id_parameter;I suppose you may still be able to use this page and parameter but it'd give you a full-screen VA chat and not the native "pop up" chat within the Portal experience.
