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Call Support in Virtual Agent

poonamv
Tera Contributor

I want to show the helpdesk number of that location to which the user belongs in the Call Support in Virtual Agent .How can I achieve this.If its not possible to modify the OOB ,what is the other option

 

poonamv_0-1757584928970.png

 

 

Thanks

1 ACCEPTED SOLUTION

GlideFather
Tera Patron

Hi @poonamv

 

this is under following path:

Conversational Interfaces > Settings > Branding > <select your chatbot> and scroll to the Menu Items

 

GlideFather_0-1757606205685.png

 

GlideFather_1-1757606212911.png

 

GlideFather_2-1757606222600.png

 

 

GlideFather_0-1757606008131.png

 

There you can add Text, Icons, Link, etc... 

 

Thank you for marking this as solution ;))

———
/* If my response wasn’t a total disaster ↙️ drop a Kudos or Accept as Solution ↘️ Cheers! */


View solution in original post

1 REPLY 1

GlideFather
Tera Patron

Hi @poonamv

 

this is under following path:

Conversational Interfaces > Settings > Branding > <select your chatbot> and scroll to the Menu Items

 

GlideFather_0-1757606205685.png

 

GlideFather_1-1757606212911.png

 

GlideFather_2-1757606222600.png

 

 

GlideFather_0-1757606008131.png

 

There you can add Text, Icons, Link, etc... 

 

Thank you for marking this as solution ;))

———
/* If my response wasn’t a total disaster ↙️ drop a Kudos or Accept as Solution ↘️ Cheers! */