Can I disable the Virtual Agent Show Me Everything button?

Srijan
Kilo Expert

Is it possible to disable the 'Show Me Everything' button? When I provide any utterance like 'help me', each time or alternately the 'Show Me Everything' button comes up along with the text 'You can type your request below, or use the button to see everything that I can help with.', instead of the custom help topic that i have created. 

I want the bot to respond with the custom help topic of mine instead of the show me everything topic list. Is there any way possible to disable this default feature as I don't require it in my virtual agent?

6 REPLIES 6

Mandeep Karan
Tera Guru

You can follow the KB article below to skip the greeting topic and take your users to the agent chat directly as it used to be:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1119818

SantoshVasanth
Tera Contributor

1. Navigate to All > sys_properties.list.
2. Under glide.cs.disable_show_me_everything, set the value to TRUE.

 
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