Change welcome message on MS Teams Now Virtual Agent bot

[ayman_h]

Hi,

We have successfully integrated the Now Virtual Agent MS Teams bot. When a user installs the bot, they get a welcome message on their MS Teams instance saying 'Welcome to Now Virtual Agent....' including the Help commands.

Any idea how we can update this welcome message? I have looked into Message content and sys_notification tables but wasn't be able to find anything related to these message

Regards,

Ayman

[Victor Chen]

Hi, 

Teams uses Dynamic Greeting, which uses VaSystem.getTopicSelectionMessage() which fetches message from sys_property "com.glide.cs.topic_picker_msg". "Hi {0}, please enter your request..."

[Yuvan1]

This really helped !! Thanks @Victor Chen 

[Joel Dias · Accepted solution]

Hello,

The settings are in the sys_cs_provider_application table for your integration.
You need to open the correct channel identity. The messages used are "msteams_welcome_part1_msg" and "msteams_welcome_part1_msg".

For the commands displayed in the help, you can exclude the channel for each command in the integration configuration (Messaging Apps Integation module).

[ayman_h]

Thanks, that did work! Not sure how you found that out. There are additional messages that follow it like 'Here are some helpful commands you can enter any time:'. Any idea how we could update them? I can see the messages in the sys_ui_message and inside the Definition of the  '_help_' topic but not sure how they are getting called.

Regards,

Ayman