Change welcome message on MS Teams Now Virtual Agent bot

ayman_h · ‎02-22-2022

Hi,

We have successfully integrated the Now Virtual Agent MS Teams bot. When a user installs the bot, they get a welcome message on their MS Teams instance saying 'Welcome to Now Virtual Agent....' including the Help commands.

Any idea how we can update this welcome message? I have looked into Message content and sys_notification tables but wasn't be able to find anything related to these message

Regards,

Ayman

Joel Dias · ‎02-25-2022

Hello,

The settings are in the sys_cs_provider_application table for your integration.
You need to open the correct channel identity. The messages used are "msteams_welcome_part1_msg" and "msteams_welcome_part1_msg".

For the commands displayed in the help, you can exclude the channel for each command in the integration configuration (Messaging Apps Integation module).

View solution in original post

Anna T_ · ‎07-20-2022

Thank you, Ayman! Appreciate the response.

Anna

Joel Dias · ‎07-21-2022

Hello Anna,

You should have limited control on which commands you display by going to the sys_cs_contextual_action table and excluding the channel you don't want to display the command in.

Besides that, I think Ayman is right and there is mostly no customization possible.

Regards,

Joel Dias

User485076 · ‎05-11-2023

Hi Anna,

Did you ever figure this out? Looking to do the same

Thanks

clujan · ‎06-03-2025

I couldn't change it, but as was OK by not showing up directly, I excluded Teams on the Help command, on sys_cs_contextual_action table.
Now the suggestion doesn't appear in the welcome message when pre linking .
Hope this helps.

Nandini23 · ‎02-09-2023

Hi,

Were you able to resolve this issue?

How to hide the Topic commands on the MS teams greeting message?

Thanks!