Virtual Agent catalog item link goes to backend page
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6 hours ago
We had VA running just fine.
Yokohoma
When searching if someone searched for a catalog item, it would show the item, then they could click the link and it would open to the Employee Center catalog page - /esc?id=sc_cat_item&sys_id=
Now it's going to -
/now/virtual-agent/content/catalog/7b631a991bdeba103d9c404fe54bcba1/4a946e2adb96fb40d7abdb85ca961966/fb9b2eba9747f650d59ab42ad053af31/9aab663e9787f650d59ab42ad053af63/2c2962369747f650d59ab42ad053affa/ask_genius_helpful/?referrer=popup&engagement_channel=va
There's the defautl mapping for sc_cat_item and then the custom mapping for catalog items in the URL Navigation is:
/swp?sys_id={{data.sys_id}}&id=va_{{data.url_id}}&referrer=va
This seemed to start happening with the hotfix to yokohoma. Any suggestions?
