Creating and Modifying Virtual Agent topics

[Rafael Batistot]

Hi @MobinK 

This documentation might help you

https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/administer/virtual-agen...

[Ajay_Chavan]

@MobinK - we have really good course from servicenow for this, please refer below: https://developer.servicenow.com/dev.do#!/learn/courses/xanadu/app_store_learnv2_virtualagent_xanadu...

[Dr Atul - LNG]

Hi @MobinK 

We are currently in the process of setting up AMS (Application Management Services) support for our client. I’d recommend going to Now Learning and taking the Virtual Agent (VA) course, where you'll also get access to hands-on labs.

Spend some time with the course, and you’ll be well-prepared to support this for the customer.

https://learning.servicenow.com/lxp/en/on-demand-training-and-content/virtual-agent-task?id=kb_artic...

https://learning.servicenow.com/lxp/en/now-platform/virtual-agent-implementer?id=learning_path_prev&...

https://learning.servicenow.com/lxp/en/now-platform/virtual-agent-simulator-tokyo?id=learning_course...