Creating and Modifying Virtual Agent topics

MobinK · ‎09-08-2025

Rafael Batistot · ‎09-08-2025

Hi @MobinK

This documentation might help you

https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/administer/virtual-agen...

If you found this response helpful, please mark it as Helpful. If it fully answered your question, consider marking it as Correct. Doing so helps other users find accurate and useful information more easily.

Ajay_Chavan · ‎09-08-2025

@MobinK - we have really good course from servicenow for this, please refer below: https://developer.servicenow.com/dev.do#!/learn/courses/xanadu/app_store_learnv2_virtualagent_xanadu...

Glad I could help! If this solved your issue, please mark it as ✅ Helpful and ✅ Accept as Solution so others can benefit too.*****Chavan A.P. | Technical Architect | Certified Professional*****

Dr Atul G- LNG · ‎09-08-2025

Hi @MobinK

We are currently in the process of setting up AMS (Application Management Services) support for our client. I’d recommend going to Now Learning and taking the Virtual Agent (VA) course, where you'll also get access to hands-on labs.

Spend some time with the course, and you’ll be well-prepared to support this for the customer.

https://learning.servicenow.com/lxp/en/on-demand-training-and-content/virtual-agent-task?id=kb_artic...

https://learning.servicenow.com/lxp/en/now-platform/virtual-agent-implementer?id=learning_path_prev&...

https://learning.servicenow.com/lxp/en/now-platform/virtual-agent-simulator-tokyo?id=learning_course...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************