I am currently working on ServiceNow Yokohama release and trying to enable Dialog Act for a Virtual Agent topic. I have turn on "Enable Dialog Intelligence" in the topic properties, and NLU is active.
However, it's not working as expected in the Service Portal, User modifications or intent changes are not being dynamically handled by the VA.
I also verified that Dialog Acts are available in the system tables, and the toggle is active, but no changes are detected in conversation flow. I follow this documentation - Enabling dialog intelligence
Can someone help me identify what might be missing? Do I need to install ant plugin or activate any additional feature for Dialog Act to work?
Thanks
