NLU Model not Shown in Drop Down List for Irrelevance Detection

[Raj64]

Hello everyone,

We're on Xanadu. When I go into NLU Workbench and select "Irrelevance Detection", I do not see the model I'm looking for under the "Not relevant to the VA model" drop-down list. 

The model I'm looking for is trained and published.

Any idea what's going on?

[HeatherSN]

Hello Raj.  Can you confirm that your model is associated to a conversation topic in Virtual Agent?  

Irrelevance Detection is available for VA models only.  See https://www.servicenow.com/docs/bundle/xanadu-intelligent-experiences/page/administer/natural-langua...

[Raj64]

Hi Heather,

One model contains 105 intents and every one is mapped to a VA topic.

[HeatherSN]

OK.  Can you just confirm that the model has

 

"virtual_agent" in the Created for field?  

You can find this by opening the sys_nlu_model table and looking for your model.

[Raj64]

Confirmed - they say Created for virtual_agent.