End Conversation Running Twice

ReginaldFawcett · ‎01-25-2021

Good Day,

I built an NLU to invoke the Closing Conversation topic. The NLU is working properly, but the Closing Conversation seems to be running twice.

The flow is OOB, and works fine when

Any ideas as to why this is happening?

When invoked through NLU:

When invoked with button:

Yasmin · ‎04-20-2021

Hi again,
We submitted a HI ticket and were advised on a workaround to which we added some steps that i share below:

1. Create and publish a new topic that only has the closing conversation script, and associate the NLU intent "End conversations" to it.
Type: Topic
Role: Public
Topic Visibility: false

2. Within the General settings, we used the OOB Close Conversation topic, but removed the nlu association in this topic.

This helped to make the end conversation message appear only once.

Hope this helps.

View solution in original post

ganeshnunsa · 3 weeks ago

Hey, I have created a new topic that contains only the closing‑conversation script. However, to associate the NLU intent ‘End Conversation’, the OOB topic is already using this intent. Because of this, the new topic cannot be published unless the intent is removed.
Could you please help me with this?

Brian Bakker · 3 weeks ago

@ganeshnunsa - Either remove the OOB NLU Model and Intent from the [sys_cb_topic_language] and [sys_cs_topic_language] tables for the OOB Topic and then you can select it for you own custom VA Topic, or the preferred method is to Import an NLU Intent from the OOB Model "Setup Topics" containing the NLU Intent "End Conversation" into your own custom NLU model, so that you can make changes to it and is not read-only. Then link your new VA topic to the imported "End Conversation" in your own NLU Model.