How can I change the minimum character limit for Agent Assist in the Service Operation Workspace?
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4 weeks ago
Hi, my user is asking to change the minimum character limit for Agent Assist in the Service Operation Workspace be change to accept only two characters to work similarly to Knowledge Article Quick Search from standard UI. Are this doable? If yes, what is the step for me to change it because it able to reduce user time for typing longer naming in the Agent Assist search bar.
If not, can you give me the reason for me provide to the user.
Appreciate the input
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4 weeks ago
HI @Muhammad Qamar ,
Not sure if you can limit the character limit but you can setup the default search context though :
Sandeep Dutta
Please mark the answer correct & Helpful, if i could help you.
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4 weeks ago
I believe that is to setup what kind of search context for particular Agent Assist workspace. So, it is not working as what similarly to Knowledge Article Quick Search from standard UI

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4 weeks ago
Change character limit to 2 in below link and see if that works
Contextual Search Service Properties | ServiceNow
Regards,
Musab