How can I change the minimum character limit for Agent Assist in the Service Operation Workspace?

Muhammad Qamar
Tera Contributor

Hi, my user is asking to change the minimum character limit for Agent Assist in the Service Operation Workspace be change to accept only two characters to work similarly to Knowledge Article Quick Search from standard UI. Are this doable? If yes, what is the step for me to change it because it able to reduce user time for typing longer naming in the Agent Assist search bar. 
If not, can you give me the reason for me provide to the user.

Appreciate the input

3 REPLIES 3

SANDEEP DUTTA
Tera Patron
Tera Patron

HI @Muhammad Qamar  ,

Not sure if you can limit the character limit but you can setup the default search context though :

How to setup the default search context for Agent Assist in Agent Workspace - Support and Troublesho...

 

Thanks,
Sandeep Dutta

Please mark the answer correct & Helpful, if i could help you.

I believe that is to setup what kind of search context for particular Agent Assist workspace. So, it is not working as what similarly to Knowledge Article Quick Search from standard UI

Musab Rasheed
Tera Sage
Tera Sage

Change character limit to 2 in below link and see if that works

Contextual Search Service Properties | ServiceNow

MusabRasheed_0-1754989277515.png

Please hit like and mark my response as correct if that helps
Regards,
Musab