Introduction In this two-part blog series, we’ll identify the three main aspects for a successful Virtual Agent Implementation: Goal What you want to achieve Business Outcome What you want to get out ...
Introduction Many organizations have digital transformation as a strategic imperative, but few state a vision that translates into tangible and realistic measures of success that can inform planning a...
In this episode, Product Manager Sibo Ding tells us how natural language understanding (NLU) capability improves performance and user experience for Virtual Agent, AI Search, and other ServiceNow user...
This video demonstrates how we can setup the language translations in Virtual Agent in just 10 minutes. We can configure the Virtual Agent to respond in the User's preferred language. This encourages ...
This video is useful for the beginners in Virtual Agent. It demonstrates how we can create a Virtual Agent Topic in minimum efforts. In this video I have shown a basic topic "Report an IT Issue" by us...
by Gene Eun In the Tokyo release, we’re introducing several innovations that we’re thrilled about. In this blog, we’ll share what’s coming for Virtual Agent and an exciting new collaboration tool call...
Keep your Virtual Agent and Agent Chat up to date with the latest from the ServiceNow store! May 2022 store releases, available now Complete release notes and list of releases here. Conversational int...
I think we’ve all run into it – you are using a chatbot, you type in something you think it should be able to handle and in response you get “Sorry. I don’t understand.” Where to go from there? Maybe ...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Virtual Agent Academy Live Webinar of February 22, 2022 on "Embed rich media and video into your Virtual Agent". The sess...
In San Diego we are introducing several enhancements we’re super excited about. In this blog, we’ll detail what’s coming for Conversational Interfaces (Virtual Agent and Agent Chat & Advance Work Assi...
The Truth About Chatbots Should your employees be talking to chatbots? It depends. Delivering an optimal chatbot experience for employees is much different than developing chatbots for customer servic...
ServiceNow Virtual Agent and Microsoft Teams partners together to share the latest and greatest in self-service.. Check out the recording from the session to get started on integrating VA and Teams.
Keep your Virtual Agent up to date with the latest from the ServiceNow store! Conversational integration for Microsoft Teams, Slack - Install here (Teams or Slack) Content preview is now enabled withi...
Hi All, I have explained How to configure the Custom Greeting Message in Virtual agent Servicenow, below is the link watch it . Thanks and Regards, Abdul Rahiman
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Latest Store releases for Virtual Agent and Agent ...
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One simple change to improve the Virtual Agent exp...
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Virtual Agent Academy February 22: Embed rich medi...
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October Store release for Virtual Agent - Alexa/Go...
