How can I search the knowledge from the virtual agent without using the topic?

[Angelo Maria Es]

I would like the virtual agent to look for articles on the knowledge base based the sentence written by the end user. The virtual agent must display those articles without the use of a topic.

How can I do it?

[Pranesh072]

you dont want to trigger the topics from the user's input?

[Angelo Maria Es]

No, I want the user, writing his problem, the virtual agent to understand which knowledge base to display, without going through a topic.

[Pranesh072 · Accepted solution]

You can update the fallback topic, i added the contextual search topic block in fallback topic

[Angelo Maria Es]

Thanks, you have been very helpful to me.