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What is the subscription for AI search?

Hello experts,Do any of you have any idea on the subscriptions needed for AI search? Is it available for ITSM Standard or ITSM Pro?Or does it need another subscription set? If you have any form of link or documentations on this it would be very much ...

Rain Vaine by Kilo Sage
  • 2795 Views
  • 3 replies
  • 0 helpfuls

text response converted to image response

Hello everyone!I am using Now Virtual Agent on Slack. The following issue has occurred:When the text response contains an HTML tag, Slack receives an image, and some characters are not displayed correctly.I would greatly appreciate your help!Thank yo...

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12uy by Mega Sage
  • 453 Views
  • 1 replies
  • 0 helpfuls

Resolved! How interaction is associated with conversation?

Hi experts,I working on retrieving list of messages associated with one interaction to create a summary of that interaction. I am not able to identify how conversation table is associated with interaction table ( what is the key(ID) connecting both o...

priyazess by Tera Contributor
  • 620 Views
  • 1 replies
  • 0 helpfuls

Vancouver - Virtual Agent fallback topic not working

Hi.After the upgrade, the Virtual Agent is not working as expected.There is a fallback topic in case an Agent does not accept or reject an Interaction in Agent Workspace. If the max time is reached, it should display a fallback topic (this was workin...

SC4 by Tera Expert
  • 420 Views
  • 1 replies
  • 0 helpfuls

Virtual Agent

when I select one of the choices (for example -'A' /'B'/'C' ) AND once I send my question to virtual agentthen I will be presented with the top 5 results from the AI Search (list of knowledge articles and/or catalog items/record producers that are re...

bala_1312 by Tera Contributor
  • 444 Views
  • 3 replies
  • 0 helpfuls

Proactive Triggers

Can virtual agents and proactive triggers be used on an external website?  We want to set up a virtual agent on a website for citizens.  We have the VA set up, when we try to do proactive triggers, there is no communication to the external website fo...

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Karen47 by Tera Contributor
  • 618 Views
  • 2 replies
  • 1 helpfuls