Hi Guys,In our instance, within the Virtual Agent conversation, when a keyword such as "Laptop" or "Outlook" is entered, it triggers a message with the topic name: "You'd like help with '<Topic name>'. Is that correct?" If the answer is "No," the cor...
I'm attempting to remove an entry from Setup Topics however I seem to be lacking permissions as I do not see a delete option. Am I looking in the wrong place or is there a role I should have? I was under the impression Virtual_Agent_Admin should give...
Attempting to integrate a thumbs up and thumbs down feature similar to what's on chat gpt/copilot on our Virtual agent. Not sure where to start if anyone has any suggestions, attempted a custom input control but I don't know if that is the correct ap...
Hi, I have a client who wants to use ServiceNow VA on their external website. After implementing it on the website, they want to change this floating text. The virtual agent is based on the company mascot, and they want to change it to something like...
Dear Developers, I am working on the VA simulator while i am facing issue in getting the cloud dimenion logo on virtual agent . Please help me on this. update the Virtual Agent branding to match Cloud Dimensions’ branding • Cloud Dimension’s logo h...
In live chat virtual agent whenever a new conversation begins between the agent and user, after sometime one timeout message "User response will indicate if they want to continue the chat" is shown and after this timeout message even if agent is send...
Unable to publish NLU model as Publish button is not visible.
How to add multiple attachments from Virtual Agent while creating the Incident.
Hi ServiceNow Community, I'm exploring ways to enhance the user experience of ServiceNow's Virtual Agent by adding voice interaction capabilities. Currently, I'm focusing on enabling users to interact with the Virtual Agent via voice, both on web bro...
In this Virtual Agent Academy: Getting Started with Entity Recognition video at 16:23 the speaker says he will go back and demo how to give the static choice a human-readable label and then doesn't. I've tried using sys ui messages like someone in t...
Hi everyone,I have a list of utterances that are triggering incorrect topics, I have used the feedback feature to test the model and improve the prediction. Train and published it and it still triggers an incorrect topic.How can I avoid this behavior...
Hey! Wondered if anyone has manged the below yet: We have managed to get the proactive trigger to work on our CSM portal on servicenow, however we set up the URL trigger as well with our website in the URL contains "Website.namehere.com" But this i...
Dear All,I have some basic questions about NLU. I have enabled the NLU and i have created a Model/ intent then i have created the 6 utterances and also created same 6 test cases under test model and i have not created any entities under same intent. ...
I have Virtual Agent notifications turned on for a couple of years now and lately, I have been seeing the Show Notification run on phrases that have nothing to do with show notifications. Here is an example: [08:00] user name: I do not have access t...
Hi, We have a report an Incident button in our portal. When a user click on that button it should open the Virtual Agent with Report an Incident topic. we were able to Open VA on click of the button, but unable to start the topic automatically. Is th...
