Hi All, The requirement is to set up accessing knowledge base articles using natural language via Virtual agent. Can I achieve this through configuration(OOB) or do I need to create a NLU Model.I went through the basics of NLU, but time is limited. ...
Hi, There is a differences between my PDI and company instance and both were not updated by someone.I have to check what the exact OOTB is before customizing in our process.Could you please share what the OOTB search sources of Virtual Agent Default ...
One of our Artificial Intelligence Product Advisory Council members is curious to know what other customers are doing and the challenges other customers face when it comes to running the ServiceNow platform. With that in mind, they are conducting a s...
Hello all,I've created an NLU Vocabulary Source and want to copy it to another instance. How do I do this?
Hi Everyone,I am facing an issue in ServiceNow CLI while developing external custom component and the error is showed in the attachmentdoes somebody faced this kind of issue?Thanks,Ajay
Hello all, I've noticed that the all conversations started in Virtual Agent by typing utterances in the text box are directly going from the Greeting to the Closing Conversation topic and not triggering the Fallback or AI Search Fallback setup topics...
Is it possible to disable the 'Show Me Everything' button? When I provide any utterance like 'help me', each time or alternately the 'Show Me Everything' button comes up along with the text 'You can type your request below, or use the button to see e...
Hi everyone,I’m working on translating in Virtual Agent. However, during testing, a pop-up message appears saying, “I want to be sure I got this right. What item best describes what you want to do?” I can’t figure out where this can be translated. I’...
Hello,My question is - How to close VA interaction using script in portal same like when we click X button on top right corner in VA Chat window ( but by widget script ).eg . Say there is ongoing conversation ( interaction ) and if user clicks on any...
There is a usecase where chat bot is embedded using IFrame. However, i am logged in portal. I am trying to get logged in user in the chat. But the chat identifies that as Guest. Anybody has come across such scenario ? Thanks in Advance.
Hi, We are using VA for HR and IT topic.The responsible person from both departments raised requirements to filter CI dashboard indicator to check their managing topics.Is there any functionality or any practice to analyze the VA experiences using fi...
Hi All, We are using the OOB "Create Walk-up Appointment Calendar Event"action in Flow designer as part of the "Walk Up Experience" application. It uses the "Create Calendar Event" Action which is part of the "Exchange Online Spoke". I have notice...
Hi, I need to create a report which should display the list of user inputs provided by the end user while he started the topic. For example - I am end user and after opening the VA I added input - "I need to check my case status", So I need to create...
Hi community. I am working on an enhancement to business rule script that creates an entry on a custom table called "u_audit" when a record is viewed. The problem is, when the record is refreshed after making an update it adds another entry to the cu...
As we all know, the Fallback topics present links to KB articles or Catalog items.Is there any way to check if a user clicked on one of the provided links? There has to be a way! I hope!
