How can I search the knowledge from the virtual agent without using the topic?

[Angelo Maria Es]

I would like the virtual agent to look for articles on the knowledge base based the sentence written by the end user. The virtual agent must display those articles without the use of a topic.

How can I do it?

[MB14]

Is there a video I could watch to have a look into doing this myself please ?

Thank you

[Shikha puri]

HI Pranesh,

I did same but it's not working.

It directly goes goes to topic not found message.

Please correct me if I am doing something wrong.

[Victor Chen]

This can normally be done with the out-of-box Search Fallback Topic. What's the reasoning for the requirement to not use a topic? 

[Angelo Maria Es]

The customer wants the user to interact with the virtual agent without having to start a topic.

Is it possible to do this? if yes, how could i solve?

[Kay7]

Did adding a contextual search to the "fallback" flow work?