How interaction is associated with conversation?

[priyazess]

Hi experts,

I working on retrieving list of messages associated with one interaction to create a summary of that interaction. I am not able to identify how conversation table is associated with interaction table ( what is the key(ID) connecting both of them?)

[Lynda1 · Accepted solution]

Why not just use the Transcript that is available on the interaction?

OR add Channel Metadata Record field to the interaction list. that combines the conversation into that one interaction for you