Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

How to change the path the tab 'Your Hub' in virtual Agent ?

Ricardo Sanchez
Tera Contributor

‎05-29-2024 08:37 AM

In Virtual Agent Teams, there is a tab called 'Your Hub" This correctly points to the ESC portal but customers are currently using the SP portal, where can I change this?

Labels:
0 Helpfuls
  • 440 Views
1 REPLY 1

YashwanthKV
Tera Contributor

‎06-16-2024 09:50 AM

- Open the ServiceNow platform and log in with your credentials.
- Navigate to the "Virtual Agent" application.
- Go to the "Teams" section and select "Virtual Agent Teams."
- Find the specific Virtual Agent Team you want to modify.
- Look for the "Your Hub" tab within the team's settings.
- Locate the URL or link setting that points to the ESC portal.
- Change the URL or link to point to the SP portal instead.
- Save the changes to update the hub link.
- Test the new link to ensure it correctly directs to the SP portal.
- Communicate the update to the relevant users or customers.

Give it a try. Let me know if it doesn't work, and I'll be happy to assist.

0 Helpfuls