I know you can post virtual agent transcripts to incidents, and send them as notifications using vaSystem.getTranscript() . I have a requirement to write a report on these conversations. The report would need to be human readable as the conversation ...
Attachments attached from Chat Live agent from Portal is not attached to HR case created during Live chat. We could see a message "User has uploaded a file" in activity stream of HR case, but attachment is not visible. Thanks in advance.
Hi all, We are trying to add Virtual Agent chatbot into our dev environment. While we are testing the chatbot, sometimes it will get stuck and not showing any conversation. (We either can't select the items or type in any sentences). Any idea abo...
Hi Guys, I am trying to duplicate "create incident" topic block in virtual agent designer. creating a duplicate is not an issue but when i try to "publish" it or "Active" it shows an error : "RecordOutputPrompt f1e63a963ef040eebea961154958b567 prope...
I have a developer instance that I am working with to build a POC of a live agent chat on a website. I can get the chat to work in the SN portal just fine, and I can load the chat embed page just fine outside of the website (sn_va_web_client_app_emb...
Our team is using Orlando and ran into an issue where the Virtual Agent communication page embedded URL (sn_va_web_client_app_embed.do) does not load if there is no browser cookie. In an incognito window, we navigate to https://instanceName.service-...
Does anyone have information on how to disable the sounds in virtual agent? Everytime a message comes in there is a sound. Business would like to have the ability to disable it. There used to be info on this in the release notes but not anymore. Tha...
Hi All, i need to switch topic on click on a text i tried the below code on click event is not triggered <html> <body> <script> function click(){ vaSystem.switchTopic('Contact Live Agent'); } </script> <span onclick="click()" style="color: blue;...
Virtual Agent is out there, doing its thing, and occasionally tells a customer "I'm having technical issues and won't be able to continue this conversation" - how do you all troubleshoot this? Im struggling to make sense of the conversation tasks and...
Does anyone have any best practices for tuning the NLU? I've tried watching the SNow videos and reading the training, but they do not help as they do not go in-depth enough. How do you mark filler words like "I want to" and "How do I" as irrelevant?...
Within my topic flow I have set a reference choice that allows a user within a chat to select one of the references field choices. The reference field within the form allows users to select multiple reference choices. 1. First step I did was add t...
I wanted to give users an option to do multi-selection of records from Virtual Agent, just like a 'list_collector' type of field does. Is there anyway I can achieve it?
Hi, I need some help in integrating Virtual Agent(VA) with IPSoft Amelia chatbot. I understand SN VA works only as a secondary bot at this point. Can someone help me with general steps in setting up this integration and testing the interaction from A...
Hi Team, We have successfully implemented Virtual chat and live agent config. One user reported an issue like his virtual agent chat gets stuck in live agent connection and unable to close the chat as 'End Conversation' button is disabled. The issue...
