Resolved! tables for topic
what is the table for topics, topic blocks in virtual agent?
Forum Posts
Resolved! Virtual Agent screen showing blank loading
My Virtual Agent was working fine, however, all of a sudden it's showing a message java.lang.NullPointerException: Exception in setting last in-progress conversation and java.lang.NullPointerException: Exception in creating session, in logs, and the...
Resolved! Live agent and queue routing
Hi there, Sorry, if this is a basic question, i can't find the answer. I've been configuring the live agent chat and everything seems to work with 1 queue. If i make two queues how does servicenow decide in which queue to route the users to? My "ser...
connect to agent workspace queue via virtual agent
Hi Experts, Need your guidance on one thing . How to route Virtual agent conversation on portal to Agent Workspace queue rather than Connect queue.. I tried to look into the example of Transfer to HR agent but currently it has script for moving to H...
Resolved! Where can I find the Virtual Agent variable values?
Hi Guys, Where can I find the Virtual Agent variable values? Example:
Resolved! NLU best practice
I have been looking for best practices on NLU, Intents, utterances. The VA is rather slow when we have the NLU turned on so need to ensure I do not slow it down more. We are using three different modules itsmhrsdprocurement Procurement is the smaller...
Resolved! Chat Header Logo - image behind image?
I uploaded a png file to our default branding profile - for some reason it is not showing properly and when I removed it, I could see there was a robot type picture with a headset. I can't seem to find a reference to that picture anywhere. Any idea...
Resolved! How to set the is_conversational property for Catalog item
Hi, Can anyone please assist me. My Setup: I want the VA to assist the user in completing a Catalog item. I am at the point where I selected a catalog item and now test if the CI is conversational using this boolean value return vaInputs.is_c...
Resolved! Connect to Live Agent Support
Hi, I am using prebuilt topic "Live Agent Support" to connect to an agent but I keep getting "there are no agents available at this time" message. Here are my current settings on Chat Setup.
Resolved! I want to restrict the chat history shown on the bot to 2 days instead of the whole history. How to do this?
I want to restrict the chat history shown on the bot to 2 days instead of the whole history. How to do this?
Virtual Agent Error: Conversation flow potentially looping, exceeded 50 field evaluations:
I am getting an exception while running the Virtual Agent flow. com.glide.cs.qlue.module.runtime.expression.TopicException: Conversation flow potentially looping, exceeded 50 field evaluations: Error occurred when processing message When does this ex...
Virtual Agent not starting up in inbedded iframe unless user visited the servicenow site first.
We are working on using Virtual Agent on our external support site for self help. Using this instruction to make it work.https://docs.servicenow.com/bundle/london-performance-analytics-and-reporting/page/administer/virtual-agent/task/embed-va-standal...
Virtual Agent answering FAQs
Hi All. I would like to know what kind of configurations we can think of in order to have Virtual Agent answer FAQs. I want VA to automatically answer the user's inquiry by referring the FAQ data. I can think of one approach: to create the "Topic" ...
NLU Associated Intent missing from topic
Hi All, I'm on a fresh NewYork instance I'm having an issue where i can't see an intent i have created for a NLU model in a topic (please see below), i was able to select the intent earlier this afternoon, but now it's disappeared from the list entir...
Resolved! How to allow the user to download the Virtual Agent Transcript?
Hello! We are currently working on customizing some aspects of the Virtual Agent. One of those aspects is to allow the user to download a transcript of the virtual agent conversation prior to ending the conversation. I am aware that the user can ch...
