How to change the path the tab 'Your Hub' in virtual Agent ?

Ricardo Sanchez
Tera Contributor

‎05-29-2024 08:37 AM

In Virtual Agent Teams, there is a tab called 'Your Hub" This correctly points to the ESC portal but customers are currently using the SP portal, where can I change this?

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YashwanthKV
Tera Contributor

‎06-16-2024 09:50 AM

- Open the ServiceNow platform and log in with your credentials.
- Navigate to the "Virtual Agent" application.
- Go to the "Teams" section and select "Virtual Agent Teams."
- Find the specific Virtual Agent Team you want to modify.
- Look for the "Your Hub" tab within the team's settings.
- Locate the URL or link setting that points to the ESC portal.
- Change the URL or link to point to the SP portal instead.
- Save the changes to update the hub link.
- Test the new link to ensure it correctly directs to the SP portal.
- Communicate the update to the relevant users or customers.

Give it a try. Let me know if it doesn't work, and I'll be happy to assist.

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