How to hide Virtual Agent icon from the HR portal

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Neeta1
Tera Contributor

‎11-08-2022 06:06 AM

Hi Experts,

 

How to hide Virtual Agent icon from the HR portal?

We need this icon ,on Service Portal only.

 

Could you please suggest ?

 

Thank you.

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Musab Rasheed
Tera Sage
Tera Sage

‎11-08-2022 06:37 AM

Hello,

Go to below link and make it inactive for ESC entry

https://instance/sp_agent_chat_config_list.do?sysparm_userpref_module=c5fdb7b177803300454792718a1061... 

Please hit like and mark my response as correct if that helps
Regards,
Musab

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Neeta1
Tera Contributor
In response to Musab Rasheed

‎11-08-2022 06:50 AM

Thank you, it worked.

 

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Muralidharan BS
Mega Sage
Mega Sage

‎11-08-2022 06:49 AM - edited ‎11-08-2022 06:50 AM

Hi,

Also check if the agent chat config does not include other portal names here and only service portal

 

Service portal > Agent chat

 

Murali_s_0-1667918952139.png

 

Thanks

 

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