Hi everyone, I have a question regarding the AWA Work Assignment & Interactions for Virtual Agent. When an agent is not available (i.e outside of his business hours). Is there a way to view that information in the Interactions ? Is there a column in...
I have greeting topic where I have 4 options. For 2 (another static choices) I dynamically start topic based on selection.when topic finished (I'm asking some questions) goes to greeting and then closing topic.For other 2 I just show some info . Then...
Hi Team, I am using Rest message in flow action and getting external site responses to show in virtual agent successfully.The challenge here is the https status code is showing in virtual agent. please find the below screenshots.1.2.3.4. In Virtual a...
Hi all, I'm trying to make the virtual agent more prominent in Service Portal. Is there a way to customize virtual agent popup? (for example: change the size and shape of text bubble, edit the "open chat window" text, etc.) Thanks!
Hi All, How to display multiple link as named Catalog Item in ServiceNow Virtual agent I have queried and got the name,sys_id,and short_description of 4 catalog items where name contains "Laptop" and have stored it in a variable. All variables name w...
Hi everyone - hoping there's some smarts out there that can offer ideas on this.I'm wanting to design a topic that generates an email to a shared mailbox, is there a script that creates this experience?
Hi All, I would like to know how to enable and configure search knowledge base. Can some one help me with the solution please?
Hello All, I have a question, what are the factors or maturity levels I need to consider before implementing a successful Virtual agent ? ex: having clean Catalogs and knowledge articles? any pointers or any information regd this will be highly app...
We want to update the Conversational Interfaces > Agent Chat > "No agent available" message to include a hyperlink to our portal site. Current message: There are no agents available at the moment. Please try again later.Updated message: There are no ...
Hi. We have configured Virtual Agent to work with MS Teams. I was aware that HTML would be rendered as an image (png file) in the Teams chat, however, this isn't working; instead all we see is a broken image icon. Also, the images for the survey ar...
Hi All, Here is the comparison slide - Virtual Agent Lite vs Pro & Blueprint for your slides.
We are developing topics in our Virtual Agent for the first time and during the testing phase picked up that some of the words have been capitalised at the beginning while others words haven't. This means that when we have options presented to users ...
Hi all,We have a requirement to obtain the link for the selected catalog item in the virtual agent chatbot. Can anyone please guide me on how to achieve this?. Attaching the snip which I configured. Thanks and regards,Pavan Kumar Gosani.
We have a requirement in Virtual Agent where the bot provides a prompt to select Employees from the User(sys_user) table. I created Reference Choice Input action in VA Topic and added conditions for an active employee on the User table. We are able t...
Hi, I am looking for a comparison chart that list the Virtual Agent vs Virtual Agent Lite capabilities / features. I wasn't able to search for any relevant one. Does anyone have it or can refer me to any relevant documentation? Thanks!