How to show KB article as a popup in virtual agent
Hello Everyone, In virtual agent, when user clicks on a knowledge article link it should open as popup.
Forum Posts
Need help to confirure search knowledge base on VA
Hi All, I would like to know how to enable and configure search knowledge base. Can some one help me with the solution please?
Resolved! VIrtual agent Implementation - Prerequisites
Hello All, I have a question, what are the factors or maturity levels I need to consider before implementing a successful Virtual agent ? ex: having clean Catalogs and knowledge articles? any pointers or any information regd this will be highly app...
Resolved! How to change placeholder text "Please type your request" in virtual agent user input box.
Hello Community,I want to change the placeholder text "Please type your request" to "Press show me everything" in the user input box and make the user input box read-only.Any help would be greatly appreciated.Thanks!
Can NLU Changes Be Scoped?
Hello! We're working on a significant change to our Virtual Agent setup that essentially adds a bunch of new Topics and NLU intents that map to them. We're trying to move these changes to our prod environment but make them available to a limited audi...
Hide a node within a topic based on user's country, virtual agent?
We have a requirements for employment verification letter, we have a topic within the virtual agent that presents two nods, one for US employees and one for Canada Employees, how can I restrict this so that US employees do not see the Canada option, ...
Add Hyperlink to "No agent available" message
We want to update the Conversational Interfaces > Agent Chat > "No agent available" message to include a hyperlink to our portal site. Current message: There are no agents available at the moment. Please try again later.Updated message: There are no ...
Virtual agent - Continue to next action in flow after certain amount of time
Hi Community, Is there a possibility to continue with the next action in a flow after some time? example, at the end of each topic we have a Static Choice where we ask "Is there anything else I can help you with?", if the user response "No" we are pr...
Resolved! Virtual Agent rendered HTML and images not showing in Microsoft Teams
Hi. We have configured Virtual Agent to work with MS Teams. I was aware that HTML would be rendered as an image (png file) in the Teams chat, however, this isn't working; instead all we see is a broken image icon. Also, the images for the survey ar...
Resolved! Virtual agent Lite vs Virtual agent Pro - Few pointer compilations
Hi All, Here is the comparison slide - Virtual Agent Lite vs Pro & Blueprint for your slides.
Resolved! Virtual Agent capitalising certain words
We are developing topics in our Virtual Agent for the first time and during the testing phase picked up that some of the words have been capitalised at the beginning while others words haven't. This means that when we have options presented to users ...
Resolved! How to get catalog item link ?
Hi all,We have a requirement to obtain the link for the selected catalog item in the virtual agent chatbot. Can anyone please guide me on how to achieve this?. Attaching the snip which I configured. Thanks and regards,Pavan Kumar Gosani.
Virtual Agent Reference choice User Input
We have a requirement in Virtual Agent where the bot provides a prompt to select Employees from the User(sys_user) table. I created Reference Choice Input action in VA Topic and added conditions for an active employee on the User table. We are able t...
Virtual Agent Vs Virtual Agent Lite capability comparison chart
Hi, I am looking for a comparison chart that list the Virtual Agent vs Virtual Agent Lite capabilities / features. I wasn't able to search for any relevant one. Does anyone have it or can refer me to any relevant documentation? Thanks!
Can the NLU be invoked manually
Once the NLU is set up, can you invoke it manually without using the topic switching functionality? For example, say I want to collect a user's input then ask the NLU model which intent (if any) is matched, can I do that? The use case would be, at a ...
