Setting up the field value for cases created via virtual agent?
If a case is created through Virtual agent is not populated as virtual agent in the channel field in case form. It is populated as WEB in case form. Please help me to fix this..
Forum Posts
Resolved! Chat Satisfaction survey - why can't we use templates?
Hey all, I am trying to add a chat satisfaction survey for Virtual Agent. The customer should be able to select from two options on one question like: Overall Satisfaction with this chat session? Great (thumbs up emoji) Not great (thumbs down emoji)...
The chat header logo and chat header is not showing up on the Virtual Agent?
On the VA on the portal, the live profile picture is showing up on both the chat header and chatbot, even though they are both different images, also the chat header words are not displaying on the VA. Also on the "sp_agent_chat_config.do" I made sur...
How to remove the error message on virtual agent
Hi Team, How to remove the error message on virtual agent "I'm having technical issues and won't be able to continue this conversation." I am using Request catalog item, all working good but last dialog box "Alright, I am all set. Do you want me to s...
Resolved! Catalog Client Script
Happy Christmas ServiceNow Community Can anyone point out where I am going wrong with this catalog client script:- function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } ...
Unable to get exact search results in VA
Please let me know how can we configure ai search results when user searches with non-existing data in our system
VA and MS Teams integration
We have implemented the VA and MS Teams integration and enabled ESC portal under Your Hub Tab inside MS Teams. We are trying to implement that when a user clicks on "View Details" button on approval card which redirects to /sp portal outside of MS Te...
How to get whatsapp conversation into the servicenow virtual agent
HI,i have build a twilio spoke and can able to configure that in servicenow.but how can i configure virtual agent to get that conversation
Surfacing Quick Link Results with AI Search in the Virtual Agent
Hello all,As the title says, I am attempting to surface quick link results within the virtual agent, but it is not working. The client I am working for already has a search profile for quick links that they use in their portal's search bar search app...
Turn off Translation on the Virtual Agent only.
Is there a way that Translation can be disabled for the Virtual Agent, without affecting other parts of the platform?I have a customer that has very minimal translation on their platform, however with no budget for translation within Virtual Agent, a...
How do we decide in which scope the interactions are getting created?
Hi All, Help needed- how do we decide in which scope the interactions are getting created? Also all my Queues are in ECC scope but some interactions are still created in global scope. Thanks for the help in advance,Anu
User input without "prompt" in Virtual Agent
Hello, I am working on allowing user input again after responding a message. But I tried many ways (return false/''/undefined on prompt of User Input) to not show the prompt. Do we have any suggestion in hidding this prompt?
Unable to sync Vocabulary Sources @personName
Unable to sync Vocabulary Sources @personName. showing error ERR058: Failed to submit training job - reason: There is a configuration or network error. Please contact your system administrator for help or try again. #NLU #VirtualAgent
Virtual Agent Landing Page Problem
In my Virtual Agent landing page there seems a problem My virtual agent landing page should like this For me it is working as expected, but for all the other users it is showing something like this There is no role related issues also topics is ava...
Virtual Agent knowledge is not working
Whenever I attempt to search within the Virtual Agent for a knowledge article or input the article's name, it doesn't display the expected results. Instead, it shows something unrelated. I've been trying to locate the "search knowledge base" Topic, b...
