Hi all, I'm trying to make the virtual agent more prominent in Service Portal. Is there a way to customize virtual agent popup? (for example: change the size and shape of text bubble, edit the "open chat window" text, etc.) Thanks!
Hi Experts, I have an Incident Satisfaction survey with the following questionsThe trigger condition is set to trigger whenever the incident state changes to 'closed'Now, I would like to send out the same survey instance via virtual agent as and when...
Hi All, How to display multiple link as named Catalog Item in ServiceNow Virtual agent I have queried and got the name,sys_id,and short_description of 4 catalog items where name contains "Laptop" and have stored it in a variable. All variables name w...
In the training exercise I'm doing, clicking Test on this -- loads the Default Chat Experience instead of "Which type of NeedIt record would you like to view?":Am I doing something wrong?
Hello.I am looking for a way to deactivate a built topic and activate its duplicate.Specifically, I duplicated the pre-built topic "Greetings." and created a new greeting "Greetings.-v2". However, "Greetings.-v2" is not reflected in the portal and th...
Hi everyone, Has anyone experienced Intent Discovery not working? I've been trying to run a few analysis over the course of this week, and all of them would eventually get stuck on "Preparing to run", so I would eventually have to cancel it. For the ...
Hi Team,1. I created rest message and getting the result from external site.Requirement: How to show the results along with KB articles and catalogs 2.a. As of now, I load the response (REST Message response) to the custom table using Flow Designer.b...
Hi everyone - hoping there's some smarts out there that can offer ideas on this.I'm wanting to design a topic that generates an email to a shared mailbox, is there a script that creates this experience?
Hello Everyone, In virtual agent, when user clicks on a knowledge article link it should open as popup.
Hi All, I would like to know how to enable and configure search knowledge base. Can some one help me with the solution please?
Hello All, I have a question, what are the factors or maturity levels I need to consider before implementing a successful Virtual agent ? ex: having clean Catalogs and knowledge articles? any pointers or any information regd this will be highly app...
Hello! We're working on a significant change to our Virtual Agent setup that essentially adds a bunch of new Topics and NLU intents that map to them. We're trying to move these changes to our prod environment but make them available to a limited audi...
We have a requirements for employment verification letter, we have a topic within the virtual agent that presents two nods, one for US employees and one for Canada Employees, how can I restrict this so that US employees do not see the Canada option, ...
We want to update the Conversational Interfaces > Agent Chat > "No agent available" message to include a hyperlink to our portal site. Current message: There are no agents available at the moment. Please try again later.Updated message: There are no ...
Hi Community, Is there a possibility to continue with the next action in a flow after some time? example, at the end of each topic we have a Static Choice where we ask "Is there anything else I can help you with?", if the user response "No" we are pr...
