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Unable to sync Vocabulary Sources @personName

Unable to sync Vocabulary Sources @personName. showing error  ERR058: Failed to submit training job - reason: There is a configuration or network error. Please contact your system administrator for help or try again. #NLU #VirtualAgent 

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nikhil421 by Tera Contributor
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Virtual Agent Landing Page Problem

In my Virtual Agent landing page there seems a problem My virtual agent landing page should like this  For me it is working as expected, but for all the other users it is showing something like this  There is no role related issues also topics is ava...

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Virtual Agent knowledge is not working

Whenever I attempt to search within the Virtual Agent for a knowledge article or input the article's name, it doesn't display the expected results. Instead, it shows something unrelated. I've been trying to locate the "search knowledge base" Topic, b...

Any idea why I seem unable to adjust VA branding?

Hi, would anyone might have some insight into why I seem to be getting greyed out fields when trying to adjust the branding for VA? We're on Vancouver, and I don't seem to have this issue in prod - but on our dev instance, (where I appear to have the...

Dusty Burns by Tera Contributor
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Resolved! Suggestions in Chat client

When I was watching this video. It shows auto suggestions for topics when they are typing in the chat client but don't see it in my environment.  Is this a setting?https://youtu.be/jnDZ7FWwvvE?si=Hj4dQ5sKa4Bazjc2&t=121 

How to call a URL in Virtual Agent

Hi Guys, I'm with a problem with Virtual Agent, i need to call a URL in new tab of some catalog item after some action in Virtual Agent, i used action script, which is server side, but with gs.setRedirect(url) don't get success, also i try using a ht...

Virtual agent issue

Hello All We had upgraded our instance from Tokyo to Utah. From then virtual agent is not working as expected and all topics are active and published . When I try to test I'm  getting technical issue.  Cannot perform preview run for debugging or didn...

Resolved! Unable to publish NLU model

Hi,I have a strange issue where I am unable to publish a NLU model. I have trained it several times and also tested it with different utterances but the 'Publish' is disabled. It looks like a defect. Any idea what the problem might be?Regards,Ayman 

ayman_h by Kilo Sage
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  • 1 replies
  • 2 helpfuls

Resolved! No Topics visible

We have installed Virtual agent and published some topics which used to work in past, after recent clone when I committed update sets back in dev it's directing to Live agent directly w/o showing any topics or topic picker. I have checked chat config...

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Bharath38 by Tera Guru
  • 1738 Views
  • 5 replies
  • 0 helpfuls