We have a requirement in Virtual Agent where the bot provides a prompt to select Employees from the User(sys_user) table. I created Reference Choice Input action in VA Topic and added conditions for an active employee on the User table. We are able t...
Hi, I am looking for a comparison chart that list the Virtual Agent vs Virtual Agent Lite capabilities / features. I wasn't able to search for any relevant one. Does anyone have it or can refer me to any relevant documentation? Thanks!
Once the NLU is set up, can you invoke it manually without using the topic switching functionality? For example, say I want to collect a user's input then ask the NLU model which intent (if any) is matched, can I do that? The use case would be, at a ...
Can anyone help me with this, In Slack VA , If I keep asking for help it gives me all this information, I would like to bring only the User Knowledge base in the chat for user.
Hi,As per the oob Agent receives request in Agent Workspace, and if not accepted within a minute, it moves the chat request to another agent it is working fine, But We have a requirement that assign a chat to all online agents, and whoever accepts fi...
Hi everyone, I'm hoping you can help us out!Background: We're using Agent Chat for Live Agents only (no Virtual Agent). We have multiple queues setup to handle subsets of users and a main queue as a fallback. For example: Queue1: Support Team 1Queu...
Hello, If I know the sys_id of a Catalog Item (sc_cat_item table), how can I list all the fields of that item using a script? Many of our service request forms are incompatible with Virtual Agent. What I want to do is create topics that can help user...
After adding correctons via Expert Feedback Loop, Tuning and then clicking to 'Train the model' I get a training error message Error location # (which links to NLU Workbench home page) Type=Intent; Error= Enter utterances that only contain less than ...
Hello all, When VA has successfully answered a user's query, how do I prompt them whether they'd like to continue with the agent or end the conversation? I'd like this to be done for all topics, and not have to code it for each one if possible. Thank...
Hello, experts - My apologies if this question has been asked before. I am trying to set up a custom chat experience that will be used on a specific portal, and the Default Chat Experience is always the one that launches. I have added the context "p...
Hi, I was checking Submit a Request topic flow, although it's not loading questions anytime. I was wondering what was this condition 'has_va_support' used for? Also, script has 'va_support' to return, I am not sure what it is and couldn't find anyth...
Hi Everyone, I'm working on Fallback topic in VA, where I want to show both catalog items and Knowledge articles based on the search term.But, I want to populate the the knowledge articles based on the user's country location. Our Knowledge base has ...
Hello. After trying to install the "ITSM Virtual Agent Conversations" plugin pack, I'm unable to install any plugins or do other actions such as update sets. The plugin process stayed at 0%, and never continued. Now any time I try to install a plugin...
H, all!! I'm trying to analyze Virtual Agent usage on the dashboard.Are there any OOTB dashboard which is shown Virtual Agent usage by Service [cmdb_ci_service]? I have to analyze it from the viewpoint of Service.I cannot find that in the Virtual Age...
