Good dayI'm trying to add an intent to one of the ITSM NLU for Virtual Agent models. I'm seeing the message:This is read-only based on protection policy.I have the admin and nlu_admin role. Is there some setting that is required for the NLU Intent to...
I am running into an error with my virtual agent error handling message. The error message is conditionally appearing based on what you enter. For example, if I ask it to "cook dinner," it will reply with the error handling message. If I ask it to "m...
We are using a third party for call/chat handling so the agent status's never change in AWA and that caused me some issues attempting to transfer to a live agent. I in turn created a on update business rule on the awa_agent_presence table to keep the...
Hi,I am trying to solve the micro-certification task in Virtual Agent. The task says: Train the NLU model• *Train the CD Self Service NLU model• After the model is trained, test the model by entering test phrases. If the prediction results return a l...
Hi All,I'm having an issue to separate out VA closing chat vs LiveAgent chat closing. Currently, i tried to create a closing setuptopic which Split the decision using an if statement with vaSystem.didConnectToLiveAgent(). If the user connected with a...
On the greetings topic I created a script variable in order to check our KB for any open Promo/Outage Messages. This could be repurposed to any other item such as incidents or changes. (function execute() { var count = new GlideAggregate('kb_kno...
Can someone tell me how should I get my service portal name from servicenow virtual agent?I 'm planning to setup AI functionality for virtual agent.In the step - 'Add bot to your portal', I couldnot find the portal name.(conversational interfaces->ho...
Hello All, I have my intent and entity defined in servicenow dev environment. Now i want to move entire nlu model to uat, but when it tried exporting to csv from dev and importing that in uat, i got only intents and did not get associated entities to...
I've run into something odd. I just updated the version of Employee Center to 29.0.2 in our DEV and TEST environments. In the TEST environment, since the update, we now have 2 icons for virtual agent This isn't happening in DEV, which is odd. I ...
Hello all. I am trying to set up a Virtual Agent on my PDI and am running into issues with getting NLU to play nice. I chose the topic from the dropdown list and I get this message saying the phrase isn't tied to the correct intent. However, I can fi...
Hello - Currently, our users have to click on the Virtual agent icon to start the conversation when they visit the Employee Center page. Does anyone know how to have this start automatically once they visit the page? The goal is to have the virtual...
Hello. Currently through this article: https://www.servicenow.com/community/developer-forum/chatgpt-integration-with-servicenow-virtualagent/m-p/2495408 we're able to integrate ChatGPT into our virtual agent. We'd like to have it search now using o...
Hello Community,I want to be able to see all the topics without having to press "Show me everything" button in Virtual agent like bellow:As is: ToBe:Is it possible to config?Any help would be greatly appreciated!#virtualagent #topicpicker
Hi, all! I'm trying to introduce NLU into my VA. After introducing NLU into the VA, how do I train NLU to adapt the newest environment?If possible, I would like to achieve this with as little human maintenance as possible.e.g. NLU trains end-user's f...